Category Archives: news

Latest news about the Glow Blogs service, updates, issues, workarounds and fixes.

Glow Blogs Start of Session FAQ

A few quick tips that might help in a new session.

Forgotten username or password

Your RM Unify Admin, who may be in your establishment or Local Authority will be able to help.

I need to access a blog where I do not have a role. For example you have moved school.

An Admin of the blog should be able to add you.

No one in school can access a blog (perhaps staff have moved or retired)

You need to get your Local Authority to raise a call with theRM help desk.

Make sure you include the usernames you want added to a blog and the URL of the blog.

I can log on to Glow but I can’t access a blog where I have a role.

You need to get your Local Authority to raise a call with theRM help desk.

Make sure you include your username and the URL of the blog.

I can’t work out how to…

  1. Search the help blog
  2. Use the contact form to get personal help.
  3. Leave a comment on one of the pages if you think that is appropriate.
  4. Chek the Yammer Group Yammer : Glow Blogs – Community Support Group
  5. email

Featured image HELP | Alan Levine | Flickr  Some rights reserved

Glow Blogs Maintenance Thursday 26th July

There is planned maintenance due to take place on Glow Blogs at 8am on Thursday 26th July. This is likely to take around 4 hours during which time Blogs may not be available.

Unfortunately this has to be done during working hours due to the type of work being done.

Glow Blogs Summer News

In November we ask Glow folk for Glow Blogs suggestions for the next release of Glow Blogs. These are listed on the side bar of the suggestions page.

At that time we expected the release to be over Summer 2018. It had been decided to move this back to winter. The next major version of WordPress will include a radically different editor: Gutenberg.

Gutenberg looks like fulfilling a lot of the suggestions, but it is a big change. It will need a great deal of testing for us to understand how it will fit in with existing Glow Blogs functionality.

If you are interested in taking Gutenberg for a test drive you can do so on frontenberg. This site gives you a way to test the editor without having an account.

You can find out more about Gutenberg.

We will update the blog with any news about Gutenberg and other new features over the coming months.

Glow Blogs Update

Glow Blogs had a small update this week:

WordPress – 4.9.2 > 4.9.4
event-organiser plugin – 3.6.2 > 3.6.3
google-language-translator plugin – 5.0.33 > 5.0.43
wordpress-importer plugin  – 0.6.3 > 0.6.4

These were small maintenance and bug fixes. They should not affect the majority of Glow users.

Glow Blogs Update WordPress 4.9.1

We will be having and update of Glow Blogs this afternoon/evening.

Work will start at 16:00 and service will be restored as soon as possible thereafter.

Here is an overview of the update, we will be posting details of any changes to the help ASAP.

Name Current Version Update Version
WordPress 4.8.3 4.9.1
Event-organiser 3.4.1 3.6.0
Wp-postratings 1.84.1 1.85
twentyfifteen 1.8 1.9
twentyfourteen 2 2.1
twentyseventeen 1.3 1.4
twentysixteen 1.3 1.4
twentythirteen 2.2 2.3
twentytwelve 2.4 2.4

Help Pages related to this release:

Gallery Widget


Glow Blogs suggestions

The Glow Blogs team are looking for your ideas to improve and update Glow Blogs. The next release for Glow Blogs is planned for Summer 2018 so we would like to hear from users now to give us enough time to develop the new or updated features.

You can read more and add your ideas on the suggestions page.

Featured images using an icon created by Cristiano Zoucas from Noun Project.

Glow Blogs & Report a Concern – Connectivity Issues Work Completed.

Update 6 October 2017.

Monitoring – Essential Maintenance was performed to the Blogs Service last night in an effort to resolve the performance issues. The service has stablised at present. We will continue to monitor closely.

We are still having some problems, check Glow Scotland Status for details:

Investigating – Unfortunately, efforts to implement a fix have not been as effective as hoped. We continue to experience intermittent performance issues with Glow Blogs and Report a Concern.

from: Glow Scotland Status

WordPress Update

Glow Blogs have been updated from WordPress 4.7 to 4.8.2

The main features in this update:

New Widgets

There are new Text, Image, Audio & Video widgets More details and examples.

Improvements to adding links

Adding and editing links is now a better process.

See the Version 4.8 on WordPress Codex for more details.

Blogs Outage Sunday 17th September between 15:00 – 16:00

We have recently been experiencing performance issues on Glow Blogs around 3pm each day.

It has been agreed to allow a one hour outage to the Blogs service on Sunday 17th September between 15:00 – 16:00. This will allow our technical teams to conduct further in-depth investigations. We understand this isn’t ideal but it is necessary to progress our investigations.

Please note that the Report a Concern service will also be unavailable during this time but concerns can still be reported by sending information to the following email address where they will be investigated:

PDF upload problem – Fixed

We have had reports with a problem uploading PDF files to Glow Blogs.

This issue is now fixed, here is an example 3 page PDF uploaded to blogs: Test PDF file

PDFs that are uploaded  to blogs are linked to the  image thumbnails of the pdf. This looks like the first page of the pdf.

The developers are investigating a fix which we will be implemented as soon as possible.

We have a workaround at rather kludgy workaround.

You can upload pdfs somewhere else on the internet and link to them in your blog.

The O365 OneDrive provide by Glow is a good place to do this. After uploading a PDF to one drive you can ‘share’ it. Make it public and copy the link. In the blog post you want to add the pdf to you can, instead of uploading the file, link directly to it like this:  Download Test PDF