Category Archives: Issues

Latest news about current issues, any workarounds and fixes.

Jetpack sharing IE 11 Bug

We have discover a small issue with the Jetpack sharing module on Glow Blogs.

If Facebook and Twitter are selected to hide behind the share button they don’t show in IE11 it doesn’t work with Official buttons so the other option needs selected or they have to be shown individually.

Jetpack sharing settings screenshot

We use the Icon Only setting here on the help blog.

Jetpack sharing settings - buttons

 

We hope to fix this in a update soon.

Twitter Widget on Glow Blogs Change

Twitter has changed their API and no longer allow you to embed a twitter search on a webpage.

This means the option to use a twitter search via a Widget ID in a blog widget will not work any more. The option to embed a profile will still work.

There may be some blogs that used the Widget ID to embed a profile as before a previous change  the Widget ID was the way to embed a profile too. These sites will need to be updated to use the profile option.

PDF upload problem – Fixed

We have had reports with a problem uploading PDF files to Glow Blogs.

This issue is now fixed, here is an example 3 page PDF uploaded to blogs: Test PDF file

PDFs that are uploaded  to blogs are linked to the  image thumbnails of the pdf. This looks like the first page of the pdf.

The developers are investigating a fix which we will be implemented as soon as possible.

We have a workaround at rather kludgy workaround.

You can upload pdfs somewhere else on the internet and link to them in your blog.

The O365 OneDrive provide by Glow is a good place to do this. After uploading a PDF to one drive you can ‘share’ it. Make it public and copy the link. In the blog post you want to add the pdf to you can, instead of uploading the file, link directly to it like this:  Download Test PDF