Category Archives: Fixed Issues

Fixed Issues, news, Releases

Glow Blogs Update July 2026

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There has been a new release on Glow Blogs, dealing with some issues and updating themes and plugins.

Event Organiser

A security issue has developed with this plugin. We have temporarily patched(fixed) the problem for sites already using the plugin. We have also prevented the plugin from being installed on sites. If you remove the plugin, you will not be able to install it again. We hope there will be an update to the plugin soon. There is no issue with running the patched plugin.

Fixes

Widgets

A problem with widgets developed which affected new classic themed sites. To fix this issue we have moved to using Widget blocks in the Widget area of the dashboard and the Customizer in classic themed sites.

This will bring editing widgets in line with modern WordPress editing. There are many advantages to this:

  • You can use all of the blocks not just widgets and even lay them out in groups, columns etc.
  • The editing is more visual and supports drag and drop for arranging blocks.
  • Classic Widgets are in maintenance mode and may not get accessibility improvements.
  • Existing classic widgets are automatically wrapped in a Legacy Widget block. You will still be able to add widgets that are not block widgets by using the Legacy Widget block

The Widgets page of the help will be updated to reflect the changes.

Block Theme templates

An issue where the correct template was not applied in the site editor has been fixed.

Plugin Updates

The following plugins have be updated to newer versions.

  • 3D Flipbook
  • H5P
  • Megamenu
  • Embed Plus for YouTube

The updates should not affect how you use these plugins.

Themes

The following themes have been updated:

Twenty Twelve, Twenty Thirteen, Twenty Fourteen, Twenty Fifteen, Twenty Sixteen, Twenty Seventeen, Twenty Nineteen, Twenty Twenty, Twenty Twenty One, Twenty Twenty Four, and Twenty Twenty Five.

If you are considering a theme change we would encourage you to read Theme Retirement News | Glow Blog Help. In general choosing one of the Twenty themes is a good idea.

As always please get in touch if you need more information.

Fixed Issues, news

Fixed: PDF problem

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This issue has been fixed with a release on Monday 13 October. PDFs now upload as expected.

An issue with pdf uploaded to Glow Blogs has recently developed. Our developers are looking at the issue to create a fix.

The issue is that pdfs uploaded to Glow Blogs are ‘truncated’ to one page.

We hope this is fixed soon. There are a few workarounds you can use in the meantime.

Workaround 1 Media Settings

Continue reading Fixed: PDF problem →
Fixed Issues

Additional CSS Issue

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As of 10 Sep 2025 this has been fixed. you can now activate editing css in settings-> general. See the CSS page for more details.

In the most recent update to Glow blogs we updated the version of Jetpack that we use. Jetpack no longer supports Additional CSS. This is no longer available from the customiser or in the Styles of the Site Editor.

CSS already added to sites continues to function. Native WordPress support Additional CSS but not in multi-sites like Glow Blogs. The developers are investigating how to implement this and we hope to enable Additional CSS soon.

Fixed Issues

Jet Pack Settings Issue

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Fixed 27 May 2025

Jetpack

Fixed: A problem with the Jetpack icon not being visitable in the dashboard. Access to turn on and off the jetpack modules has been restored to the dashboard. The interface has changed a little. The Modules have been split into tabbed sections in the Setting screen.

Screenshot of jetpack icon and settings

You can access the older simpler interface by using the Modules link in the settings or Dashboard.

Some sites with the Jetpack plugin enabled do not have a link in the Dashboard Sidebar.

Screenshot of left hand menu in the dashboard, jetpack icon missing.
Missing Jetpack icon
Screenshot of left hand menu in the dashboard, jetpack in place.
Jetpack icon in place

Our developers are aware of the problem and are working on a fix.

Workaround

The Jetpack settings can be accessed from the Plugins screen:

Screenshot of the Link to the settings on the Jetpack listing on the Plugins page of the dashboard.

Clicking on the Settings link under the Jetpack listing will take you to the Jetpack settings.

Unfortunately there is not a link to the Auto Reply page which allows you to reply automatically to contact forms. You can find that by adding /wp-admin/admin.php?page=jetpack_auto_reply_settings to the url of your blog.

Fixed Issues

Fixed: H5P Issue Some content types cannot be installed

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Fixed: Various problems with the H5P plugin. You now can install all of the H5P content types. In particular the Games Map, Interactive Video and other large content types. The libraries may be large and need other libraries to be installed. You may occasionally see a 503 error but refreshing the page will show the content type installed and ready to use. We would recommend installing the interactive Video content type before adding the Game Map, Branching Scenario or Column types.   An issue with H5P content types has arisen. If you try to install some content types you will get an error. The problem seems to be because the H5P API has been updated but the version used by theWordPress plugin does not now match it.  Technical Details here. Modules affected: AR Scavenger, Branching Scenario, Document Tool, Game Map & Quiz (Question Set) If you had already installed these types they will still work and you can create new content with the versions installed. We hope to have a fix in place by the end of November 2024
Fixed Issues, Issues, news

Widgets in New Site Issue & Workarounds

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There is a problem with the display of widgets when editing them. This only happens with a classic theme on newly created sites. It does not affect older sites.

This issue has been fixed in July 2026, the classic widgets have been turned off and widgets are edited with the block editor.

When a new site is created it comes with a pre-installed set of widgets. This is theme dependent.

When you go to edit the widgets in this scenario the pre installed widgets show up labeled ‘block’ in the widget editor. They still work on the front page of the site but may cause confusion.

Screenshot of Widget Area in the Dashboard. The widgets are all labeld block
Screenshot of problematically labeled blocks.

Adding more widgets to the sidebars and other widget areas is not affected, these show up as expected.

This seems to be a side effect of our transition from the classic editor and classic themes.

We are looking at fixing this but it is a tricky problem.

Workarounds

  1. Ignore the problem, the widgets still work. If you are happy with the widgets that are pre-installed by the theme just keep them.
  2. Ignore the problem but add any more widgets you need. Adding more widgets works as expected.
  3. Delete the widgets labeled ‘block’ and replace. The newly added widgets will display properly. If you look at the front end of the blog you should be able to note the widgets you need to replace.
Screenshot of a widget area in glow blogs with a standard set of widgets
Here we have replaced the ‘block’ widgets with new ones. These are correctly labeled.
Fixed Issues

Add Users & Bulk Create blog problem

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There is currently a problem with the system for adding users from a curriculum group from seemis.

November 2024 Bulk Create Blogs is now working as expected.

27 Sep 2023 Add Users, Add Curriculum Groups is now fixed and working as expected.  A fix is under way for Bulk Create Blogs and we expect it to be live in October.

This stops the Bulk Creation of blogs working.

Users can still be added to blogs using the Add Users Screen, not the Add Curricular Groups. Details: Add Users.

A fix has been developed and is in the process of being tested before deployment. We hope the fix for the Add Users screen will be out before the end of the month and the Bulk Create Blogs in October.

Fixed Issues

Block Editor List Block problem – Fixed

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Fixed 26 September 2023

We have currently a problem with the list block in the Block Editor on Glow Blogs. When you create a list, it only allows you to have one item. Pressing return does not give you another item in the list.

A fix has been found and will be release soon.

Workarounds

Use a classic block. This adds the older classic editor to a post where you can add a list.

Use a markdown block.

Markdown bullet list:

  • item 1
  • item 2

Markdown numbered list:

  1. item a
  2. item b

The about list was produced with the markdown block, here is a screenshot:

A screenshot of a markdown block being edited to show a list.
Fixed Issues, news

Glow Analytics plugin problem – Fixed

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July 2022: Update: this issue is now fixed. The Glow Analytics plugin is now working as normal.

The Glow Analytics Plugin is not working at the moment, 16 Jun 2022. The Developers are aware of this and working on a fix. This may take a few weeks to complete, test and put into a release.

Fixed Issues, news

Weekly jQuery Migrate Status Update e-mails – Fixed

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Some Blog owners may receive emails relating to jQuery. These can be ignored and deleted and have no impact on the service. Work is being carried out to prevent these emails from being send from Glow Blogs

Updates on the Glow Status