Category Archives: Fixed Issues

Fixed Issues

Jet Pack Settings Issue

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Fixed 27 May 2025

Jetpack

Fixed: A problem with the Jetpack icon not being visitable in the dashboard. Access to turn on and off the jetpack modules has been restored to the dashboard. The interface has changed a little. The Modules have been split into tabbed sections in the Setting screen.

Screenshot of jetpack icon and settings

You can access the older simpler interface by using the Modules link in the settings or Dashboard.

Some sites with the Jetpack plugin enabled do not have a link in the Dashboard Sidebar.

Screenshot of left hand menu in the dashboard, jetpack icon missing.
Missing Jetpack icon
Screenshot of left hand menu in the dashboard, jetpack in place.
Jetpack icon in place

Our developers are aware of the problem and are working on a fix.

Workaround

The Jetpack settings can be accessed from the Plugins screen:

Screenshot of the Link to the settings on the Jetpack listing on the Plugins page of the dashboard.

Clicking on the Settings link under the Jetpack listing will take you to the Jetpack settings.

Unfortunately there is not a link to the Auto Reply page which allows you to reply automatically to contact forms. You can find that by adding /wp-admin/admin.php?page=jetpack_auto_reply_settings to the url of your blog.

Fixed Issues

Fixed: H5P Issue Some content types cannot be installed

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Fixed: Various problems with the H5P plugin. You now can install all of the H5P content types. In particular the Games Map, Interactive Video and other large content types. The libraries may be large and need other libraries to be installed. You may occasionally see a 503 error but refreshing the page will show the content type installed and ready to use. We would recommend installing the interactive Video content type before adding the Game Map, Branching Scenario or Column types.   An issue with H5P content types has arisen. If you try to install some content types you will get an error. The problem seems to be because the H5P API has been updated but the version used by theWordPress plugin does not now match it.  Technical Details here. Modules affected: AR Scavenger, Branching Scenario, Document Tool, Game Map & Quiz (Question Set) If you had already installed these types they will still work and you can create new content with the versions installed. We hope to have a fix in place by the end of November 2024
Fixed Issues

Add Users & Bulk Create blog problem

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There is currently a problem with the system for adding users from a curriculum group from seemis.

November 2024 Bulk Create Blogs is now working as expected.

27 Sep 2023 Add Users, Add Curriculum Groups is now fixed and working as expected.  A fix is under way for Bulk Create Blogs and we expect it to be live in October.

This stops the Bulk Creation of blogs working.

Users can still be added to blogs using the Add Users Screen, not the Add Curricular Groups. Details: Add Users.

A fix has been developed and is in the process of being tested before deployment. We hope the fix for the Add Users screen will be out before the end of the month and the Bulk Create Blogs in October.

Fixed Issues

Block Editor List Block problem – Fixed

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Fixed 26 September 2023

We have currently a problem with the list block in the Block Editor on Glow Blogs. When you create a list, it only allows you to have one item. Pressing return does not give you another item in the list.

A fix has been found and will be release soon.

Workarounds

Use a classic block. This adds the older classic editor to a post where you can add a list.

Use a markdown block.

Markdown bullet list:

  • item 1
  • item 2

Markdown numbered list:

  1. item a
  2. item b

The about list was produced with the markdown block, here is a screenshot:

A screenshot of a markdown block being edited to show a list.
Fixed Issues, news

Glow Analytics plugin problem – Fixed

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July 2022: Update: this issue is now fixed. The Glow Analytics plugin is now working as normal.

The Glow Analytics Plugin is not working at the moment, 16 Jun 2022. The Developers are aware of this and working on a fix. This may take a few weeks to complete, test and put into a release.

Fixed Issues, news

Weekly jQuery Migrate Status Update e-mails – Fixed

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Some Blog owners may receive emails relating to jQuery. These can be ignored and deleted and have no impact on the service. Work is being carried out to prevent these emails from being send from Glow Blogs

Updates on the Glow Status
Fixed Issues

Yoko Theme menus on mobile

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There has been a problem with dropdown menus in blogs using the Yoko theme on mobile devices. It the past this could be dealt with by using the Jetpack mobile module. This has now no longer available. There was also a rather complicated workaround using widgets and custom CSS.

As of 27 Jan 2021 there is an easy fix, using the Max Mega Menu plugin.

The plugin is quite powerful and has a lot of setting, but using it to fix the Yoko probelm is very simple:

Activate the plugin in Dashboard->Plugins, click Activate under the Plugin name.

Go to the menu section of the dashboard: Appearance->Menus

Load the menu used for Primary Navigation and tick the enable box in the Max Mega Menus’s Setting

Max Mega Menus Settings Screenshot

We have examples of the Max Mega Menus plugin & more information.

Fixed Issues

Jetpack sharing IE 11 Bug

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We have discover a small issue with the Jetpack sharing module on Glow Blogs.

If Facebook and Twitter are selected to hide behind the share button they don’t show in IE11 it doesn’t work with Official buttons so the other option needs selected or they have to be shown individually.

Jetpack sharing settings screenshot

We use the Icon Only setting here on the help blog.

Jetpack sharing settings - buttons

 

We hope to fix this in a update soon.

Fixed Issues, news

PDF upload problem – Fixed

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We have had reports with a problem uploading PDF files to Glow Blogs.

This issue is now fixed, here is an example 3 page PDF uploaded to blogs: Test PDF file

PDFs that are uploaded  to blogs are linked to the  image thumbnails of the pdf. This looks like the first page of the pdf.

The developers are investigating a fix which we will be implemented as soon as possible.

We have a workaround at rather kludgy workaround.

You can upload pdfs somewhere else on the internet and link to them in your blog.

The O365 OneDrive provide by Glow is a good place to do this. After uploading a PDF to one drive you can ‘share’ it. Make it public and copy the link. In the blog post you want to add the pdf to you can, instead of uploading the file, link directly to it like this:  Download Test PDF

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