You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.

Reporting Bugs and Problems

If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.

If you need to report an issue you need raise it through your Local Authority with the RM help desk.

Reporting Problems – Details

  • It can help or Support and Developer Team if you take screenshots of problems that you find.
  • It is also a good idea to include the URL (web address) of the blog you have an issue with.
  • Finnaly if you know the opperating system (eg Windows 7), browser (e=g Chrome 30) and  versions if you know them these can help.

If you do not know how to take a screenshot  you might find or’s Advice helpful.


Support with Using Glow Blogs

If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.

If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.

Alternatively fill in this form and we will get back to you via email.

We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)

Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.


71 thoughts on “Support”

  1. Hi,

    This might be a stupid question but I’m a total novice. How would teachers in my school add our school Glow site to their My Sites section on Glow? In users thy are all editors, but it isn’t appearing in their My Sites to then go and edit.



  2. Hi Siobhan,
    Not stupid at all. If the teachers have been added to the blog as editors they should see the site in the My Sites page when they log on to Glow Blogs for their Local Authority.

    If they are not seeing this here may be a problem with their accounts that need some technical assistance.

    Could you drop me a mail at and we can do some investigation.

  3. Hi John,

    is there a way that I can be added as and admin to our cluster primary schools? I currently work in a secondary school but am looking to work with the P6 and P7 pupils from the local primaries and having the ability to reset passwords etc. when they visit the high school would be hugely beneficial.



    1. Hi Alan,
      For blogs ask the admins of the primary blog to add you. That will not let you change passwords.

      I don’t know if you can be added as an Admin for other establishments in RM Unify. You could ask your LA Glow support who could check with RM.

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