Sorting Out Access Problems

We sometime hear about problems people have adding users to their blog. A user is added but can’t access the blog. This tip will give you some things to try to sort things out.

Check the All Users screen

In the blogs dashboard go to Add Users -> All Users

Look at the username, have you got the name spelt correctly.

Sometimes a user is marked as NOT LOGGED IN YET, this indicates that either the username is wrong or the user has never logged onto blogs.

Not Logged in Yest message - screenshot

The first thing to try is to make sure the user has logged on to blogs. If they have never logged onto blogs before they will be marked NOT LOGGED IN YET. Ask them to visit the L.A. home page and log on, or click the Glow Blogs tile for the L.A. on their launch pad. This should solve the problem.

It is best to use the Add Users -> Add Curricular Groups screen.

Add the user using Add Users -> Add Curricular Groups screen. This allows you to filter for LA, then school and then Curricular Groups. There is a Teacher Curricular Group. This will ensure that the username is correct. More details on this help page: Adding Users, Setting Roles.

If a user has been added, the username looks correct and the user has tried to logon to the blog and failed there may be a problem you cannot deal with. You need to raise a call to the RM help desk via your Local Authority.

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