You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.
Reporting Bugs and Problems
If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.
If you need to report an issue you need raise it through your Local Authority with the RM help desk.
Reporting Problems – Details
It can help or Support and Developer Team if you take screenshots of problems that you find.
It is also a good idea to include the URL (web address) of the blog you have an issue with.
Finally if you know the operating system, for example Windows 10, and browser, Chrome 30, and versions these can help.
If you do not know how to take a screenshot you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.
Support with Using Glow Blogs
If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.
If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.
Alternatively fill in this form and we will get back to you via email.
We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)
Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.
Hi,
We are looking to start using Glow Blogs to profile with our pupil’s but whenever we add a new profile we are not able to add any new sections to it. I know there were issues with new profiles not functioning properly and that a script had to be run but that was to the end of last month. Is this still an ongoing issue?
Thank You,
Michael Rutherford
Hi Michael,
As far as I am aware this issue was fixed. If you have posts with the profile tag for a section you should be able to add a section. I’ll drop you an email.
Can I use free style HTML ? Eg: can i use tags to create a table but these do not seem to work
Hi,
Yes you can, although some tags (script for example) are stripped. You need to use the text tab on the post editor.
Here is an example table:
https://blogs.glowscotland.org.uk/nl/JohnJohnston/table/
Hi John, I have a PS (https://blogs.glowscotland.org.uk/st/cambusbarronps/) using the same theme as this site for their webpage. They have 2 twitter accounts and would like them both to appear on their page as feeds, but when they add the second it overwrites the first. Do you know if it’s possible to add both?
Thanks, Alan
Hi Alan,
You can add the jetpack twitter widget twice, see this example:
https://blogs.glowscotland.org.uk/glowblogs/twentyfourteen/tweets-test/
I just added them both and they worked, did it on 2 blogs.