Support

You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.

Reporting Bugs and Problems

If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.

If you need to report an issue you need raise it through your Local Authority with the RM help desk.

Reporting Problems – Details

  • It can help or Support and Developer Team if you take screenshots of problems that you find.
  • It is also a good idea to include the URL (web address) of the blog you have an issue with.
  • Finnaly if you know the opperating system (eg Windows 7), browser (e=g Chrome 30) and  versions if you know them these can help.

If you do not know how to take a screenshot  you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.

 

Support with Using Glow Blogs

If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.

If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.

Alternatively fill in this form and we will get back to you via email.

We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)

Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.

 

71 thoughts on “Support”

  1. Hi John,
    After taking part on your Blogging Bootcamp last January we are well on our way with our school blog / website. As it is a whole establishment site we are all learning and we are keen for children and all staff to contribute. Noticing we are using about 25% of memory. Apart from creating other blogs and linking them what can we do? Appreciate any help.

    1. Hi Alison,
      Each blog has 1025MB as the total file upload limit. This can be increased by request through the RM help desk. It is best to try and manage the space carefully if possible as the space cannot be increased indefinitely.

  2. Hello I have recently set up class blog of which I am administrator. The pupils are contributors but I notice when I am in their dashboard that they cannot add photos to their own posts. Am I missing something or is this open only to administrators? Thanks for your help.

  3. I have set up a blog for Hill of Banchory school. I have made this available to GLOW users only but it is not appearing on the Aberdeenshire Blogs page once I click through on the tile. Any ideas? Thanks

    1. THe Aberdeenshire Blogs page will only show public blogs. You will need to send a link to the people you want to see the blog or make it a public blog.

Leave a Reply

Your email address will not be published. Required fields are marked *

Help for Glow Blogs

Report a Glow concern
Cookie policy  Privacy policy

Glow Blogs uses cookies to enhance your experience on our service. By using this service or closing this message you consent to our use of those cookies. Please read our Cookie Policy.