You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.
Reporting Bugs and Problems
If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.
If you need to report an issue you need raise it through your Local Authority with the RM help desk.
Reporting Problems – Details
It can help or Support and Developer Team if you take screenshots of problems that you find.
It is also a good idea to include the URL (web address) of the blog you have an issue with.
Finally if you know the operating system, for example Windows 10, and browser, Chrome 30, and versions these can help.
If you do not know how to take a screenshot you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.
Support with Using Glow Blogs
If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.
If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.
Alternatively fill in this form and we will get back to you via email.
We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)
Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.
Hi Sarita,
You can export your blog from WordPress.com to an xml file and import it to a glow blog.
Both export and import functions can be found in the tools section of the blogs dashboard.
Hello, I am trying to embed a google calendar on to our school blog. When I paste the html code in to the edit box with the html tab selected and then click on the visual tab, the calendar appears. However, when I click to update/save the page the html code / calendar disappears. This happens with firefox and google chrome.
Thank you,
Sarah
Hi Sarah,
The html for google calendar will be an iframe, like most blogging services, glow blogs do not support iFrames.
Update: Glow Blogs now supports ‘google calendar widgets’ through a plugin.
Im having problems with the new format. I have an ‘add media’ button on my account however, the children do not have this button on any of their accounts. Where will I find this button so that they can also upload media/ pictures?
Hi Emma,
Are the children Authors, if they are contributors they will not be able to upload media.
If this is the case the confusion may come from old glow, which mapped SharePoint contributors to WordPress Authors.
See the note here:
https://blogs.glowscotland.org.uk/glowblogs/glowbloghelp/how-to-wordpress-4/adding-users-setting-roles/