There are some known issues with the new glow blogs service. There were not deemed sever enough to stop the new server going live and the resulting downtime. Below you can see the known issues at the time the service went live.
You can also read about any new issues discovered.
H5P Adding Content Types
This is an occasionally seen error that can be easily worked around.
You may see a problem with installing some content types. In particular the Games Map, Interactive Video and other large content types. The libraries are large and need other libraries to be installed. You may occasionally see a 503 error but refreshing the page will show the content type installed and ready to use. We would recommend installing the interactive Video content type before adding the Game Map, Branching Scenario or Column types.
Access to non-public blogs on other Local Authorities
The blogs authentication is currently tied to the LAS instance. That means if you need access to a glow only or private blog in another Local Authority you will need the tile for that instance on your Unify Launchpad. Your school Unify administrator will be able to make that Tile available for you to your personal launch pad.
Email Issues
There are a few issues around email addresses
A standard WordPress install uses emails addresses to add users and send users messages to inform them or in some cases to complete actions.
The new site has carried over the old glow RM easy mail addresses, which no do not work.
Users can add email addresses into the User section of the dashboard. This new email will get a confirmation with a link to follow to confirm.
Going forward this address will be able to receive notification of new comments. Currently email notification of comments is not enabled and these emails are not sent. This is reflected in the disabled state of the comment notification checkbox.
Hopefully this should not impact users in the short term as email did not work in the old glow blogs.
Deleting Blogs
Blog will not be deleted but held in an inaccessible archive and can be restored by the Super Admin
You need to respond to a confirmation email before the ‘delete’ happens.
The confirm emails often end up in spam folders, make sure you check if you think the mail does not get through.
This mail will also contain a misleading message:
if you delete your blog, please consider opening a new blog here
some time in the future! (But remember your current blog and username
are gone forever.)
some time in the future! (But remember your current blog and username
are gone forever.)
The blog will be archived, but your username will still exist.
Hi Elizabeth,
I think we need a little more detail, could you log a call with the glow help desk through West Lothian please.
I’m having difficulty with a hyperlink which doesnt seem to be live.
I reqyested a new link form the site and it was sent to my glow account but same problem . Any ideas how to remedy this ?
Hi Fran,
I am uncertain about he nature of your problem so will drop you an email.
Hello
I have recently been made an administrator on the blog page for my schools Early Childhood Centre. I am trying to upload a couple of short videos and while they work on my iPhone when I edit the page when you check it as a webpage viewer it says ‘Invalid source’ or shows a video play box but it will not play. Both are .mov files and have been saved to Onedrive they are also both under 50mb.
Can you help me please and suggest what might be the issue? Our webpage is added below.
Thank you
Carol
Hi Carol,
Unfortunately some web browsers will not play .mov files. For example I can play your video in Safari & Firefox on my mac but chrome does no play it.
It is also tricky to convert .mov files to mp4 or m4v on a mobile device.
If you have access to a pc or mac you can use Handbrake to reduce video files and save as mp4 (there are plenty of other desktop apps but handbrake is free and very good. https://handbrake.fr
There are some video editors that export to m4a on iOS, I quite often use snapthread. Most of the apps I’ve seen for conversion don’t seem to last long in the app store.
The other way is to change the file extension from .mov to .m4v I don’t know how to to this on iOS, but if you can access the files in OneDrive on a computer you can do it there. Not from the iOS app or a web browser I am afraid.