There are some known issues with the new glow blogs service. There were not deemed sever enough to stop the new server going live and the resulting downtime. Below you can see the known issues at the time the service went live.
You can also read about any new issues discovered.
H5P Adding Content Types
This is an occasionally seen error that can be easily worked around.
You may see a problem with installing some content types. In particular the Games Map, Interactive Video and other large content types. The libraries are large and need other libraries to be installed. You may occasionally see a 503 error but refreshing the page will show the content type installed and ready to use. We would recommend installing the interactive Video content type before adding the Game Map, Branching Scenario or Column types.
Access to non-public blogs on other Local Authorities
The blogs authentication is currently tied to the LAS instance. That means if you need access to a glow only or private blog in another Local Authority you will need the tile for that instance on your Unify Launchpad. Your school Unify administrator will be able to make that Tile available for you to your personal launch pad.
Email Issues
There are a few issues around email addresses
A standard WordPress install uses emails addresses to add users and send users messages to inform them or in some cases to complete actions.
The new site has carried over the old glow RM easy mail addresses, which no do not work.
Users can add email addresses into the User section of the dashboard. This new email will get a confirmation with a link to follow to confirm.
Going forward this address will be able to receive notification of new comments. Currently email notification of comments is not enabled and these emails are not sent. This is reflected in the disabled state of the comment notification checkbox.
Hopefully this should not impact users in the short term as email did not work in the old glow blogs.
Deleting Blogs
Blog will not be deleted but held in an inaccessible archive and can be restored by the Super Admin
You need to respond to a confirmation email before the ‘delete’ happens.
The confirm emails often end up in spam folders, make sure you check if you think the mail does not get through.
This mail will also contain a misleading message:
if you delete your blog, please consider opening a new blog here
some time in the future! (But remember your current blog and username
are gone forever.)
some time in the future! (But remember your current blog and username
are gone forever.)
The blog will be archived, but your username will still exist.
Hi
I created a school blog ‘Mauchline Primary School’ and have just received my new login for Glow for both my own account and the ASM account. However I am no longer able to edit the blog – only to view it like everyone else.
How do I get back into my own blog?
Thanks
Susan Cross
Hi Susan,
Has your username changed?
If so your account will be no longer associated with the blog.
You need to log a call through your LA to the RM help desk to get your new username added to the blog.
Hi there,
I am having difficulty posting to my West Lothian school blog, CroftmallochPrimary. I am logged in to Glow, I select my school’s blog from the list, I select Post to Blog from the side bar, type a blog, publish it but it doesn’t appear on the school blog at all! I seem to have a little black hole blog all to myself that no-one else can see. All other staff can blog fine to school page. Help.