You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.
Reporting Bugs and Problems
If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.
If you need to report an issue you need raise it through your Local Authority with the RM help desk.
Reporting Problems – Details
It can help or Support and Developer Team if you take screenshots of problems that you find.
It is also a good idea to include the URL (web address) of the blog you have an issue with.
Finally if you know the operating system, for example Windows 10, and browser, Chrome 30, and versions these can help.
If you do not know how to take a screenshot you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.
FAQ
Forgotten username or password
Your RM Unify Admin, who may be in your establishment or Local Authority, will be able to help.
I need to access a blog where I do not have a role. For example you have moved school.
An Admin of the blog should be able to add you. Adding Users, Setting Roles | Glow Blog Help
No one in school can access a blog (perhaps staff have moved or retired)
You need to get your Local Authority to raise a call with the RM help desk.
Make sure you include the usernames you want added to a blog and the URL of the blog.
I can log on to Glow but I can’t access a blog where I have a role.
If you have just be added to the blog, get an admin for the blog check you have been added in the right way. If you are showing as NOT LOGGED IN YET, see this tip. If that doesn’t help you need to get your Local Authority to raise a call with the RM help desk.
Make sure you include your username and the URL of the blog.
Support with Using Glow Blogs
If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.
If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.
Alternatively fill in this form and we will get back to you via email.
We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)
Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.
Hi,
This might be a stupid question but I’m a total novice. How would teachers in my school add our school Glow site to their My Sites section on Glow? In users thy are all editors, but it isn’t appearing in their My Sites to then go and edit.
Thanks,
Siobhan
Hi Siobhan,
Not stupid at all. If the teachers have been added to the blog as editors they should see the site in the My Sites page when they log on to Glow Blogs for their Local Authority.
If they are not seeing this here may be a problem with their accounts that need some technical assistance.
Could you drop me a mail at gw09johnstonjohn4@glowmail.org.uk and we can do some investigation.
Hi John,
is there a way that I can be added as and admin to our cluster primary schools? I currently work in a secondary school but am looking to work with the P6 and P7 pupils from the local primaries and having the ability to reset passwords etc. when they visit the high school would be hugely beneficial.
Thanks,
Alan
Hi Alan,
For blogs ask the admins of the primary blog to add you. That will not let you change passwords.
I don’t know if you can be added as an Admin for other establishments in RM Unify. You could ask your LA Glow support who could check with RM.