Category Archives: Issues

Additional CSS Issue

In the most recent update to Glow blogs we updated the version of Jetpack that we use. Jetpack no longer supports Additional CSS. This is no longer available from the customiser or in the Styles of the Site Editor.

CSS already added to sites continues to function. Native WordPress support Additional CSS but not in multi-sites like Glow Blogs. The developers are investigating how to implement this and we hope to enable Additional CSS soon.

Jet Pack Settings Issue

Some sites with the Jetpack plugin enabled do not have a link in the Dashboard Sidebar.

Our developers are aware of the problem and are working on a fix.

Workaround

The Jetpack settings can be accessed from the Plugins screen:

Screenshot of the Link to the settings on the Jetpack listing on the Plugins page of the dashboard.

Clicking on the Settings link under the Jetpack listing will take you to the Jetpack settings.

Unfortunatly there is not a link to the Auto Reply page which allows you to reply automatically to contact forms. You can find that by adding /wp-admin/admin.php?page=jetpack_auto_reply_settings to the url of your blog.

H5P Issue Some content types cannot be installed

An issue with H5P content types has arisen.

If you try to install some content types you will get an error. The problem seems to be because the H5P API has been updated but the version used by theWordPress plugin does not now match it.  Technical Details here.

Modules affected: AR Scavenger, Branching Scenario, Document Tool, Game Map & Quiz (Question Set)

If you had already installed these types they will still work and you can create new content with the versions installed.

We hope to have a fix in place by the end of November 2024

Widgets in New Site Issue & Workarounds

There is a problem with the display of widgets when editing them. This only happens with a classic theme on newly created sites. It does not affect older sites.

When a new site is created it comes with a pre-installed set of widgets. This is theme dependent.

When you go to edit the widgets in this scenario the pre installed widgets show up labeled ‘block’ in the widget editor. They still work on the front page of the site but may cause confusion.

Screenshot of Widget Area in the Dashboard. The widgets are all labeld block
Screenshot of problematically labeled blocks.

Adding more widgets to the sidebars and other widget areas is not affected, these show up as expected.

This seems to be a side effect of our transition from the classic editor and classic themes.

We are looking at fixing this but it is a tricky problem.

Workarounds

  1. Ignore the problem, the widgets still work. If you are happy with the widgets that are pre-installed by the theme just keep them.
  2. Ignore the problem but add any more widgets you need. Adding more widgets works as expected.
  3. Delete the widgets labeled ‘block’ and replace. The newly added widgets will display properly. If you look at the front end of the blog you should be able to note the widgets you need to replace.
Screenshot of a widget area in glow blogs with a standard set of widgets
Here we have replaced the ‘block’ widgets with new ones. These are correctly labeled.

Glow Blogs Twitter Changes

There have been several changes to the way Twitter (now X) works with Glow Blogs.

Twitter/X keeps changing the goal posts for integration with other systems. Recently they have stripped out most of the functionality for free third party use.

This is, as far as we know, the current state of affairs. Please get in touch if you have a different experience or more information.

Twitter to Blogs

Time Line Widget

You cannot use the Twitter Timeline widget anymore. We will soon be removing it from Glow Blogs. At the moment it just does not work. You might see old tweets or just a no tweets yet notice in the widget.

Screenshot of twitter widgets on Glow blogs, Not working.

Embedding Tweets

You can still embed tweets in a blog post or page by pasting in the link to that tweet. N.B. I just tested this and if you copy the link to the tweet from the twitter user interface you get a url like:

https://x.com/johnjohnston/status/1751702354888359969?s=20

you need to change x to twitter for that now to work.

In the past a tweet with replies the replies would get embedded, it now embeds the tweet and then a link to all the replies. If you embed a reply toy will get the original tweet & the one reply linked to.

Blogs to Twitter

If you paste a link to a blog post into twitter, it will produce a card consisting of the featured image which links to the blog post. As in the example above.

If the blog post does not have a featured image no image will be included.

You can still use some services to auto post tweets, https://dlvrit.com is still working for me. I presume they pay twitter for the privilege. An image will be posted along with a dlvr.it shortened link.

Forms in the Block Editor

We have just added a lot more blocks to use in the Block Editor.

Unfortunately the Forms are not working properly. The Developers are working on a fix.

Workaround

In the meantime the Jetpack Contact form still word as expected in the classic editor. If you switch to the classic editor for a post or page you can create a form there.  Contact forms can be used for gathering information of all sorts, not just contacts. More information on the Jetpack Contact form in Glow Blogs.