Support

You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.

Reporting Bugs and Problems

If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.

If you need to report an issue you need raise it through your Local Authority with the RM help desk.

Reporting Problems – Details

It can help or Support and Developer Team if you take screenshots of problems that you find.
It is also a good idea to include the URL (web address) of the blog you have an issue with.

Finally if you know the operating system, for example Windows 10, and browser, Chrome 30, and versions these can help.

If you do not know how to take a screenshot  you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.

 

Support with Using Glow Blogs

If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.

If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.

Alternatively fill in this form and we will get back to you via email.

We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)

Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.

 

71 thoughts on “Support”

    1. Hi Roland,
      Yes.
      On the Dashboard got to Tools->Delete Site.
      You will have to make sure that the email address in Settings->General is correct as the Delete Site will ask for email confirmation.

  1. I am looking for a way to add a calendar of events to our school website and wondered if anyone has any ideas on how best to do this? From what I can see there is EventBrite, but this doesn’t seem to be an option in Glow.
    Any suggestions would be appreciated.
    Thanks.

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