You may have a problem using Glow Blogs or think you have found a problem or bug. For help with using glow Blogs see below.
Reporting Bugs and Problems
If you think you have found an issue or problem with the blog service it is worth looking at out Known Issues
New Issues & Workarounds.
If you need to report an issue you need raise it through your Local Authority with the RM help desk.
Reporting Problems – Details
It can help or Support and Developer Team if you take screenshots of problems that you find.
It is also a good idea to include the URL (web address) of the blog you have an issue with.
Finally if you know the operating system, for example Windows 10, and browser, Chrome 30, and versions these can help.
If you do not know how to take a screenshot you might find http://www.take-a-screenshot.org/ or WordPress.com’s Advice helpful.
Support with Using Glow Blogs
If you need help with any aspect of using Glow Blogs you may find information here that will help. The search facility may be useful.
If you do not find what you want we will try and answer any comments here promptly. It may help other users if you find an appropriate post or page to add your comment, as hopefully any answer will be a resource for other users too.
Alternatively fill in this form and we will get back to you via email.
We can’t help with general Glow questions or questions about username and passwords. You can find help for other glow services on Help with Glow – Glow Connect (Accounts and passwords)
Please double check your email address in the form, it is easy to make a mistake, and then we cannot get back to you.
Hi
How would I delete a blog that is no longer in use such as the URL I have given. This was created in the old glow groups by myself for a colleague no long teaching at our school. We have several similar blogs like this either created but seldom used or the teacher has moved on. I don’t see any option to delete as described in blog notes which I assume relate to blogs created after migration rather than ones created in old glow groups. I was not able to delete these blogs prior to lockdown as in many cases they were still being used.
Hi
I started a blog on word press at the beginning of the year for my Early Years Class. At this point I was unaware that I could blog on glow.
Now all the changes have been made I was wondering if I could import my existing blog onto glow. I don’t want to have to start again.
Are you able to help?
Thanks
Sarita Taggart
Lead Practitioner
St. Bridget’s Early Years Class
Hi Sheena,
If you are an admin of the blog you should be able to delete it no matter if it was made before the migration.
If you are not an admin and can’t contact one you can request the blog is deleted byhaving your LA representative rasing a call with the RM help desk.