There are some known issues with the new glow blogs service. There were not deemed sever enough to stop the new server going live and the resulting downtime. Below you can see the known issues at the time the service went live.
You can also read about any new issues discovered.
H5P Adding Content Types
This is an occasionally seen error that can be easily worked around.
You may see a problem with installing some content types. In particular the Games Map, Interactive Video and other large content types. The libraries are large and need other libraries to be installed. You may occasionally see a 503 error but refreshing the page will show the content type installed and ready to use. We would recommend installing the interactive Video content type before adding the Game Map, Branching Scenario or Column types.
Access to non-public blogs on other Local Authorities
The blogs authentication is currently tied to the LAS instance. That means if you need access to a glow only or private blog in another Local Authority you will need the tile for that instance on your Unify Launchpad. Your school Unify administrator will be able to make that Tile available for you to your personal launch pad.
Email Issues
There are a few issues around email addresses
A standard WordPress install uses emails addresses to add users and send users messages to inform them or in some cases to complete actions.
The new site has carried over the old glow RM easy mail addresses, which no do not work.
Users can add email addresses into the User section of the dashboard. This new email will get a confirmation with a link to follow to confirm.
Going forward this address will be able to receive notification of new comments. Currently email notification of comments is not enabled and these emails are not sent. This is reflected in the disabled state of the comment notification checkbox.
Hopefully this should not impact users in the short term as email did not work in the old glow blogs.
Deleting Blogs
Blog will not be deleted but held in an inaccessible archive and can be restored by the Super Admin
You need to respond to a confirmation email before the ‘delete’ happens.
The confirm emails often end up in spam folders, make sure you check if you think the mail does not get through.
This mail will also contain a misleading message:
if you delete your blog, please consider opening a new blog here
some time in the future! (But remember your current blog and username
are gone forever.)
some time in the future! (But remember your current blog and username
are gone forever.)
The blog will be archived, but your username will still exist.
Hi
I have created a new blog and made it public but then cant find it when i search for it ?
Hi,
You should be able to see it if you go to https://blogs.glowscotland.org.uk/nl/ log on and click my sites.
I’ve had two issues I’ve noticed today. One is within analytics for my site – it will show me how many people have visited but the second graph is empty and it will no longer let me access the old version.
Then, when I’ve gone to create a new blog post, I can’t seem to embed Twitter/X posts through a link anymore? When I preview it I just see the URLs and not the tweets. This has always worked before – has something changed?
Sorry if this isn’t the right place for this – I don’t see a form not he support section of the site for asking a question.
Thanks in advance!
Hi
The current plugin for Google Analytics was amended in Jun 23 following the move to the new version of Google Analytics 4.
The older version no longer captured stats after this date and we are looking at introducing a new plugin that would provide greater visibility of information for blog users.
If you still require access to analytics prior to this date please raise a help desk ticket in order for our supplier to examine this issue you area experiencing.
On the Twitter/X issue we are aware of this as are our supplier and they have this to fix in a future release.