DIGITAL SUPPORT (SHOWBIE)
INTRODUCTION
SIGNING IN
JOINING A CLASS
JOINING A VIDEO CALL
DIGITAL SUPPORT (iPad)
1. PROXY AUTHENTICATION REQUIRED
If “Proxy Authentication Required” does appear on the iPad pupils should take the following steps:
Click settings
Type in School Computer Username
Type in School Computer Password
2. PROXY AUTHENTICATION REAPPEARS
If “Proxy Authentication Required” reappears it may be down to the fact that the iPad software needs updated therefore pupils should take the following steps:
Go to Settings
General
Software Update
Click Update
3. NO INTERNET ACCESS
If pupils are unable to access the Internet, it may be that they have clicked “not now” on the Proxy Authentication Required, therefore they should take the following steps:
Go to Settings
Safari
Click on Clear History and Website Data
Power off iPad
Power iPad back on
Click on Safari app
Proxy will appear a final time and school details should be entered (Username and password for school computer)
