Digital Support

DIGITAL SUPPORT (iPad)

1. PROXY AUTHENTICATION REQUIRED
If “Proxy Authentication Required” does appear on the iPad pupils should take the following steps:

Click settings

Type in School Computer Username

Type in School Computer Password

2. PROXY AUTHENTICATION REAPPEARS
If “Proxy Authentication Required” reappears it may be down to the fact that the iPad software needs updated therefore pupils should take the following steps:

Go to Settings

General

Software Update

Click Update

3. NO INTERNET ACCESS
If pupils are unable to access the Internet, it may be that they have clicked “not now” on the Proxy Authentication Required, therefore they should take the following steps:

Go to Settings

Safari

Click on Clear History and Website Data

Power off iPad

Power iPad back on

Click on Safari app

Proxy will appear a final time and school details should be entered (Username and password for school computer)

DIGITAL SUPPORT (SHOWBIE)