We know that some of our families are struggling to access teams. I have provided some helpful information that my assist you at this time.
It is best to download the app. When you have done this it will ask you to sign in. You MUST ONLY sign in with your child’s FULL Glow username, e.g gw12smithjohn@glow.sch.uk
The part I have highlighted in black is very important. This helps the site to recognise that it is a school account. Signing in with your own email address will not work as your child’s Glow account has been added to their class team tile.
You will then be redirected to their Glow sign in page to put in their password, which is the same one that they would always use to sign in to Glow. You may be asked to set the time zone if it is the first time you have logged in- select Dublin from the drop down menu.
I have added a guide below which you may find useful and all GLOW powerpoints and advice sheets can be found in the parent information tab of the blog.
