Tag Archives: phone

Update – Telephone Fault

12/12/14   11.30am

BT has now been able to identify the fault that has caused the failure of the school’s phonelines. A vital piece of equipment that manages the phonelines has been damaged in the recent powercuts and lightning strikes. 

BT engineers are unable, at this stage, to give us a timescale for the fault to be fixed. In the mean-time, the school’s main 820230 number will be automatically re-routed to Tolsta School and they will arrange for information to be forwarded to Sgoil a’ Bhac. Alternatively, the school can be contacted via e-mail backschool@gnes.net.

As our Cashless Catering system is updated with payments over the phoneline, we are unable to monitor pupil accounts during the period of this fault. Pupils will continue to have meal costs deducted daily and accounts will be fully updated when the issue has been resolved.

Our apologies for the inconvenience that this issue has caused and we hope to have it resolved as soon as possible.

Communication Problems

Following the power cuts over the last 48 hours, the school’s communications have been badly affected. We have been without phonelines and internet access for most of today. Late this afternoon our internet provision was restored, allowing us now to receive e-mails from parents (backschool@gnes.net) but we continue to have difficulty with both our main and back-up phonelines. We have been working with the Council’s IT staff and BT to resolve the issue and hope to have our phonelines operational again tomorrow.

Our apologies for any inconvenience caused to people who were attempting to contact the school today.