How are we doing?

Aberdeenshire EPS is committed to maintaining a culture of self-evaluation which permeates all aspects of practice, at each level of the organisation.

It is the aim of Aberdeenshire EPS to provide the best possible service to children/young people, families, educational establishments and other partners.  As a learning organisation the EPS continually evaluates its impact and work in a variety of ways and are committed to delivering an effective Educational Psychology Service.  The information below gives an insight into how we do this.

Professional Regulation and Standards of Practice

Educational Psychologists must meet the standards of our regulatory body the Health and Care Professionals Council (HCPC).  Follow the link for more information.

The British Psychological Society (BPS) is the professional body for all psychologists in the UK.  Follow the link for information.

Service Improvement Plan 2023-2024

Each year the Aberdeenshire EPS publishes  our planned improvements for the following year.

Please see below for our most recent Service Improvement plan.

Service Improvement Plan 2023-2024


Review and Planning with Schools 2020-2021

Aberdeenshire Educational Psychologists meet with schools every year to review and evaluate their work together and to plan for the year ahead.  This year the Review and Planning meetings involved a greater use of data to inform the discussion.  The summary report can be found here.

Parent/Carer Feedback

Aberdeenshire Educational Psychology Service regularly seek feedback from parents/carers.  An electronic survey is sent out to parents/carers following contact with the service.  The summary of feedback from February 2023 – July 2023 can be found here.

Customer Standards

Aberdeenshire Council is committed to providing high quality services and delivering high standards of customer service.  As a customer of Aberdeenshire Council, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing or by e-mail.  The EPS Customer Service Standards highlight the level of service you should expect and gives you the opportunity to let us know if we do not meet these standards.

EPS Customer Service Standards August 2021 – January 2022

EPS Customer Service Standards February 2022 –  July 2022

EPS Customer Service Standards August 2022 – January 2023

Compliments, comments and complaints

Compliments and complaints are gathered and published quarterly to help us to improve the standard of our service.

Should any aspect of our service exceed or fall below your expectations or you feel you have not been dealt with sensitively or fairly, we would be pleased to hear from you.  Please be assured that we value all comments and will take all into consideration.

If you wish to make a comment on any aspect of our service please download Aberdeenshire Council’s Compliments and Complaints Form and complete the relevant information.  All personal information is strictly confidential and will only be used in order that we can respond to your comment.

Compliments and Comments October 2020 to March 2021

Compliments and Comments April to July 2021

Complaints October 2020 to March 2021

Complaints April to July 2021

All links and information are correct at time of writing. No responsibility can be taken for the content of external links.



















































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