How are we doing?

Aberdeenshire EPS is committed to maintaining a culture of self-evaluation which permeates all aspects of practice, at each level of the organisation.

It is the aim of Aberdeenshire EPS to provide the best possible service to children/young people, families, educational establishments and other partners.  As a learning organisation the EPS continually evaluates its impact and work in a variety of ways and are committed to delivering an effective Educational Psychology Service.  The information below gives an insight into how we do this.

Professional Regulation and Standards of Practice

Educational Psychologists must meet the standards of our regulatory body the Health and Care Professionals Council (HCPC).  Follow the link for more information.

The British Psychological Society (BPS) is the professional body for all psychologists in the UK.  Follow the link for information.

Standards and Quality Report 2019-20 and Service Improvement Plan 2020-21

Each year the Aberdeenshire EPS publishes  a standards and quality report which reflects our performance over the past year and demonstrates our planned improvements for the following year.

Please see below for our most recent Standards and Quality Report and Service Improvement plan.

Standards and Quality Report and Service Improvement Plan 2020-2021

Review and Planning with Schools 2020-2021

Aberdeenshire Educational Psychologists meet with schools every year to review and evaluate their work together and to plan for the year ahead.  This year the Review and Planning meetings involved a greater use of data to inform the discussion.  The summary report can be found here.

Parent/Carer Feedback

Aberdeenshire Educational Psychology Service regularly seek feedback from parents/carers.  An electronic survey is sent out to parents/carers following contact with the service.  The summary of feedback from March-August 2021 can be found here.

Customer Standards

Aberdeenshire Council is committed to providing high quality services and delivering high standards of customer service.  As a customer of Aberdeenshire Council, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing or by e-mail.  The EPS Customer Service Standards highlight the level of service you should expect and gives you the opportunity to let us know if we do not meet these standards.

EPS Customer Service Standards May-October 2020

EPS Customer Service Standards November 2020April 2021

EPS Customer Service Standards May-July 2021

Compliments, comments and complaints

Compliments and complaints are gathered and published quarterly to help us to improve the standard of our service.

Should any aspect of our service exceed or fall below your expectations or you feel you have not been dealt with sensitively or fairly, we would be pleased to hear from you.  Please be assured that we value all comments and will take all into consideration.

If you wish to make a comment on any aspect of our service please download Aberdeenshire Council’s Compliments and Complaints Form and complete the relevant information.  All personal information is strictly confidential and will only be used in order that we can respond to your comment.

Compliments and Comments October 2020 to March 2021

Compliments and Comments April to July 2021

Complaints October 2020 to March 2021

Complaints April to July 2021

Customer Service Excellence (CSE)

Aberdeenshire EPS is Customer Service Excellence (CSE) accredited.  CSE accreditation requires an organisation to assess its own capability and set challenging targets in relation to customer focused service delivery, at the same time as implementing processes to identify areas and methods for improvement.  The EPS has been successfully assessed against the criteria of the CSE on an annual basis since 2007.

Aberdeenshire Educational Psychology Service is proud to continue to maintain the Customer Service Excellence Accreditation.   Please see the 2020 report here.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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