Accessibility Statement

Website Accessibility Statement

This website is run by Aberdeenshire Educational Psychology Service.  It is designed to follow Web Accessibility Initiative (WAI) guidelines and standards set by the World Wide Web Consortium (W3C).

We are committed to making our website as accessible, readable and usable as possible.  This means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in most parts of the website up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This website has been tested to comply with WCAG2.1 AA standards.  We know some parts of this website are not fully accessible and we are continuing to work on them, for example:

  • some pages have incorrect heading structure or they include empty headings
  • some of our links are not worded or styled properly to be accessible
  • some of our documents are not fully accessible to screen reader software
  • some images are missing a text alternative or don’t provide a meaningful one
  • some of our videos don’t have captions

What to do if you have difficulty using this service

If you have difficulty using this service, please contact

As part of providing this service, we may need to send you messages or documents.  We’ll ask you how you want us to send messages or documents to you but contact us if you need them in a different format.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service.  If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.  This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

We listed all our content that is not accessible:


  • Some of our PDF and Word documents don’t meet accessibility standards.  For example some may be scanned PDFs or they may not be marked up so they are accessible to a screen reader.  This fails WCAG2.1 success criteria 4.1.2 (name, role value), 1.4.5 (images of text) and 1.4.9 (images of text – no exception).
  • PDFs and other documents published before 23rd September 2018 are exempt from meeting the accessibility regulations  if they are not essential to providing our services.  We will work to make sure that any new key documents meet accessibility standards.


  • On some pages there are empty headings or heading structure isn’t logical which may confuse people using a screen reader.  This fails WCAG 2.1 success criterion 1.3.1 (information and relationships).
  • We plan to fix issues with heading on all pages.

Images and videos

  • Some images don’t have a text alternative or a meaningful one so people using a screen reader can’t access the information.  This fails WCAG 2.1 success criterion 1.1.1(non-text content).
  • Not all pre-recorded videos on this website have captions.  This fails WCAG 2.1 success criterion 1.2.2 (captions – pre-recorded).
  • We plan to add meaningful alternative text to all images.  We also plan to add captions to pre-recorded videos or provide information in these videos in a different format, for example as text.


  • Some links don’t make sense when read on its own (for example ‘here’ or ‘click here’).  On some pages the same link text is used for links going to different destinations, so people might not know the difference.  This fails WCAG 2.1 success criterion 2.4.4(link purpose – in context).
  • On some pages links within text are identified only by colour and they are mission additional visual cues such as underline.  This fails WCAG 2.1 success criterion 1.4.1 (use of colour).
  • We plan to make all links accessible.

How we tested this website

This website was last tested on 19th May 2020.  We performed automated and manual accessibility tests.

Date of statement



All links and information are correct at time of writing. No responsibility can be taken for the content of external links.











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