Positive and open relationships are important and key to us as an Early Learning and Childcare Centre. We are always keen to ensure that parents/carers are aware of how we would prefer to handle situations when things maybe haven’t gone as any of us would have liked.

 Our initial hope is that we can resolve matters swiftly and informally. In the first instance, and where appropriate, we would ask that you contact your child’s keyworker. However, there may be occasions when the matter needs to be drawn to the attention of:

·      Laura Gallagher, Acting Depute Head of Centre.

         or

        Gillian Hart, Acting Senior Early Years Education and Childcare Officer.

 There may also be times where you are directed immediately to myself however this may not always be the case. Please get in touch with via the main office on 01475 714987 or email office@glenbrae.inverclyde.sch.uk

Ultimately, if you remain dissatisfied, please get in touch with me directly via the main office. I would hope that we would be able to resolve any concerns or complaints at Early Learning and Childcare Centre level, however if not, please refer to the council complaints process:

 How to make a complaint – Inverclyde Council and contact Education Headquarters at: admin.educationhq@inverclyde.gov.uk

 While I encourage you to follow this guidance please remember that we will always do our best to be available. If this is possible an alternative time to meet can be agreed.

 Thank you as always for your support.

 Craig

Craig Scott

Head of Centre