An updated help guide has now been added to the Glow Help site for the following processes:
Uploading and creating docs in OneDrive
Creating and sharing folders in OneDrive
Editing shared docs in OneDrive
How to add and how to edit shared docs in OneDrive
It has come to our attention that when you log into Glow via Safari on an iPad and try to view OneDrive users are faced with a blank screen.
This issue is linked to the Pupil Profile that has been added to the iPad. The issue doesn’t happen when using an iPad with a Teacher Profile.
I have logged a call with IT and they are currently looking into a fix. I will update this post when I get more information.
It has come to our attention that OneDrive is not loading correctly on curricular computers.
When a user tries to open OneDrive the top ribbon appears but the content is missing. We think that Chrome is trying to download a OneDrive plugin from the Chrome Store and that this download is being blocked.
IT are currently working on a fix for this but you can access OneDrive with Internet Explorer in the meantime.
