The “autofill” password feature on many mobile devices seems to be causing some issues with GLOW. We recommend that you turn this feature OFF as this seems to solve the majority of issues reported.
For apple devices: i-phone/ i-pad etc
Go to Settings > Passwords & Accounts, then turn off AutoFill Passwords (slide green slider to the left). You might also need to click into “website and app passwords” and delete any mention of GLOW/ RM Unify
For android devices
open your device’s Settings app Google Google Account.
At the top, scroll right and tap Security.
Scroll down to “Signing in to other sites” and tap Saved Passwords.
Scroll down to “Blocked.”
From here, you can:
- Block offers to save a password for a specific app. Tap Add and choose the app you want to block.
- Unblock offers to save a password for a specific app. Next to the app you want to unblock, tap Menu Delete.