Microsoft Office Desktop Apps Downloads via Glow

If you have previously downloaded Microsoft 365 Pro to your personal laptop/computer via the ‘Download Office Now’ Tile in Glow and signed in with your Glow credential this change from Microsoft will impact you.

Glow’s Office A1 Plus licenses used to allow Glow users to download and/or activate the Microsoft Office suite for free; however Microsoft are implementing some license changes that will impact this functionality.

From the 28th October 2024 users will no longer be able to use download the desktop applications through their Glow account.  Access will be removed staring from the 28th Oct, but may take up to 3 weeks for all accounts to be updated.

This is a change in Microsoft licensing that affects all Glow users, both staff and learners, and may impact home devices as well if the user’s Glow account has been used to download or log into Microsoft applications.

This licensing change will not affect access to Microsoft 365 web applications, so you will still be able to access Word, Excel and PowerPoint through your web browser.  The Microsoft Team app or and and Microsoft 365 mobile apps you have downloaded will also not be affected.

For more details on the changes to our Glow licenses and the actions you can take please go to the Glow support page – HERE.

I am not a robot

The Digital Learning Team have been getting reports recently of educators and learners getting the following reCAPTCHA message when using Google as their search engine.

reCAPTCHA is a free service from Google that helps protect users from spam and abuse. A “CAPTCHA” is a Turing test to tell human and bots apart. It is easy for humans to solve, but hard for “bots” and other malicious software to figure out.

The reCAPTCHA message is generated when  Google notices unusual traffic from your computer network.  This activity could be anywhere on the Moray Council network, so not necessarily in your school or classroom.  The message will usually stop 24 to 48 hours after Google has established the risk has been removed.

Here are some suggestions to allow you to continue with your online activity –

    • Use an alternative search engine – Bing, Yahoo etc.
      • Type the search engine address directly into the address bar at the top of the Chrome browser, for example bing.com
    • If you know the website address you are trying to access type the address  directly into the address bar.
      • For frequently visited sites add them to your bookmarks
    • Complete the Turning test to prove you are not a robot!

Copyright Guidance for Moray Educators

Storage and publishing of Copyright Material in Glow – action required

Education Scotland have reported that they have received concerns from publishers and content providers that some Glow users in Scotland may have contravened copyright legislation by storing or publishing non-licensed materials through Glow.  This included the posting entire books on publicly available  school websites/social media.  While it is recognised this was done with the best of intentions to assist in teaching and learning during lockdowns it does contravene copyright regulations and should be removed immediately.  The Digital Learning Team would suggest that all schools check what is currently published on their School website or other public facing communication channels.

Please be aware copy written materials should never be published or shared on School websites, Glow blogs, Google Sites or social media without a license or permission to do so.  Unlicensed materials should not be stored in Glow if they fall outside of the fair dealing requirements which allow extracts of licensed material to be used for “giving or receiving instruction”.


Back ground information and Guidance

Copyright is a form of intellectual property protection that applies to original literary, dramatic, musical and artistic works, as well as layouts of published works, sound recordings, film and broadcast.

While there are some copy right exceptions for educational instruction, these are fully detailed below, it is worth noting that this does not provide teachers or learners with carte blanche to use copy right materials without a license.

A teacher or learner can use an extract of a copyright work for the purpose of “giving or receiving instruction”, with full attribution of the original source.  This includes videos, images, songs and printed works issued in classrooms, during online learning or as part of the assessment process.

The use of copyright material within education should be defensible by meeting the following ‘fair dealing’ requirements set out in the Copyright, Designs and Patents Act 1988

  • relevant to the topic under discussion (not merely decorative)
  • fully attributed
  • a ‘reasonable’ amount
  • for a limited audience (not published on the open web)
  • for a limited time
  • with no impact on the rights-holder’s market —  if you are copying from a published work

Tips

Teaching Exceptions as listed on https://www.gov.uk

Several exceptions allow copyright works to be used for educational purposes, such as:

  • The copying of works in any medium as long as the use is solely to illustrate a point, it is not done for commercial purposes, it is accompanied by a sufficient acknowledgement, and the use is fair dealing. This means minor uses, such as displaying a few lines of poetry on an interactive whiteboard, are permitted, but uses which would undermine sales of teaching materials are not
  • Performing, playing or showing copyright works in a school, university or other educational establishment for educational purposes. However, it only applies if the audience is limited to teachers, pupils and others directly connected with the activities of the establishment. It will not generally apply if parents are in the audience. Examples of this are showing a video for English or drama lessons and the teaching of music. It is unlikely to include the playing of a video during a wet playtime purely to amuse the children
  • Recording a TV programme or radio broadcast for non-commercial educational purposes in an educational establishment, provided there is no licensing scheme in place. Generally a licence will be required from the Educational Recording Agency
  • Making copies by using a photocopier, or similar device on behalf of an educational establishment for the purpose of non-commercial instruction, provided that there is no licensing scheme in place. Generally a licence will be required from the Copyright Licensing Agency

Education Scotland support for practitioners

There is a massive amount of anytime/anywhere support for practitioners in all sectors on digilearn.scot .  Below are some links to help you find support for your sector, for a specific tools, programmes and CRIS.

Anytime/anywhere learning for practitioners in all sectors.


Support for specific tool or platforms

Programmes and courses


Cyber Resilience and Internet safety

Microsoft Apps on Android Devices

We have had a few users reporting issues accessing Microsoft apps on their Android devices.  This is an issue which does not just effect Glow users, so RM Unify have escalated the issue to Microsoft.

The current advice for users who are unable to access application like Teams or Outlook via their Android tablets or mobiles is to fully log out of the app and the account on your device, you may need to do this in the device settings rather than the app settings.  After logging out fully delete the application and then reinstall it, before logging back in with your full Glow email address as your Microsoft account username.

  • If you can access the app sign out and close down the app on your device
  • If you are unable to access the menu to sign out inside the app you may may need to do this in your device settings, but make sure you have closed the app down.
  • In the device settings locate the App settings
  • Scroll through the list of apps on the device to find the correct one and click to open the details.
  • Click on the Storage option
  • Click to clear the data and cache
  • Uninstall the app from your device and reinstall the latest version of the app from the Play store
  • When logging in use you Glow Microsoft account username (full Glow email address)

If you have any issues logging out of the application fully please consult your devices manufacturer’s guide on how to do this on your device model.

 

YouTube – access error fix

YouTube is an additional service provided by Google that is not part of the core Google offering which users have access to with their Google account provided through Glow.  This means that if you are logged into your Chrome browser with your Google account provided through Glow, you will see a message telling you that your can’t have access to the site.  You may find that accessing your Google Classroom, G Drive or attending a Google Meet will automatically sign you into Chrome without you being aware of it.

The video below explains how to sign out of the Google account in your Chrome browser and how to access YouTube.

An alternative to signing out is using an incognito window to access YouTube.  You can find more details on the changes to additional services which took place from 1st September in our earlier blog post – click here.

Accessing Google Additional Services with your Glow account.

You may have seen announcements that Google are making changes to their approach to Additional Services from 1st September 2021.  To clarify the situation for Glow users, Additional Services include YouTube, Google Earth and Google Maps have been switch off in Glow since 2019.  This is due to requirements for consent on the collection and use of personal data obtained in connection with Additional Services.  You will not be able to access these services using your Glow Google account.

As the services don’t require users to be signed in this should not be an issue, but may require users to ensure their browser is not signed in with their Glow credentials before they try to access these services.  This can be checked by clicking on the user icon in the top right corner of the browser.  The user icon is a circle that may have a profile picture, letters or a silhouette dependant on the account being used.  Using an incognito or private browsing window will solve most access issues or signing out of the account.


As a reminder if you are signing up to any resource outside of Glow you should not select the option to use your existing Microsoft or Google account.  You should select the sign up with email option and from there you can use your Glow email address, as long as the resource you are signing up for is an approved digital tool.  Remember to check the RAG list in the weekly bulletin before creating any new accounts.

Digital Learning Support Offer for Moray Educators

The Moray Digital Learning Team are continuing to provide support and training opportunities to educators and schools move into a phased return.  Below are details of all the primary resources we have available to educators to help them develop their own digital skills.

SharePoint Site – The Moray Digital Learning Team site has lots of resources for Glow, the software within and more in their site.  It contains short how to videos, guidance documentation and links to our previous digital learning webinars.  We also post daily digital learning tips, updates and more.  Please note you must be logged on to Glow to access this SharePoint site


Moray Digital Drop In Team – This is a Microsoft Team community where we post

  • relevant updates to functionality within Glow or other approved software
  • links to new resources
  • details of any known issues

You can ask for support on anything Digital Learning and Teaching related in the Ask the Team channel.

The Drop In Sessions channel is where we run our webinars – the upcoming schedule and places should be booked on Gateway CPD Manager.

Moray Educators can request to join the Team by clicking – here


Blog – This blog is where the Moray Digital Learning Team post our updates, announcements, details of upcoming CPD and other useful information.


Other great sources of information and support are available from the Education Scotland Digital Learning Team.

DigiLearn Scot blog – This is a fantastic resource from the Digital Team at Education Scotland. Here you can find all of their upcoming webinars and previous recorded webinars as well as other really useful resources for Glow and the software within.

Glow Connect– this is the national Glow website with additional information about Glow, what it offers and details of any service interruptions can be found here.


It is also worth remembering that there is lots of information and guidance available outside of Glow, so it is accessible for parents/carers or educators on the fly via any device with a internet access –

Digital Support Site – The website created to help parents/carers support learners in accessing Glow and staying safe online has recently been updated. The aim of this resource is help understand what Glow is and what it offers and how learners can access their learning in Microsoft Teams or Google Classroom.


Sill can find your what you are looking for?

If you still can’t find the answer to any of your queries please make sure that you direct your question or request to the correct team.

The graphic below lays out which teams deal with different types or issues or requests related to Glow and Technology. 

 

 

Support for hearing impaired and deaf learners

Offer for Moray Educations from the Moray Sensory Education Service.

If you have a hearing impaired/deaf child in your class it will be really difficult for them to hear you effectively when you are talking to them via a video or using a Loom; even if they can see your face! This is because the quality of sound output from computers etc is poor when listening through hearing aids and cochlear implants.

Sensory Education Service (SES) works with children who have hearing loss, and visual impairments, and most of our young people will use subtitles in the home when watching television. We are now adding subtitles to videos, and Looms, for pupil’s online home learning and then sharing it with them, using a link to our private YouTube channel.

If you intend making a loom or video and know you have a hearing impaired child in your class; please send us the link and it will allow us to support you in ensuring equality of access.
Our contact email address is – mses@moray.gov.uk

 

For more details on the Moray Sensory Education Service click – here

You can also find details on the accessibility tools in Microsoft Office 365, which we use in Moray through Glow  –

Updates to Loom account for Educators – screencasting service

Loom have announced some changes to educator accounts which were upgraded to Loom Pro during the initial stages of lockdown.  Loom have created a specialised Education account which all previously verified accounts will be migrated over to automatically.  The next time existing users log in they may see pop-ups explaining the changes.  Loom will remain free for verified educators to use and new Loom Education accounts will also be free.

Loom is a screencasting service which allow educators to record their computer screen, webcam and audio simultaneously to created pre-recorded lessons, greetings or presentations.  These can downloaded or be shared via a link in a Team, Google Classroom or other platform.  Screenscating is a technique that can be used for in flipped, blended, hybrid or remote learning.  For  examples of how Loom could be used click – here 

Just as a reminder Loom has been signed off for use by educators in Moray; however only via the Chrome extension.  The desktop application can not be used on the network; however educators may chose to use it on their own personal devices.  Please remember an education email must be used to create your account, this can be either your Edunet or Glow email address.  You can find details on how to create and verify your Loom account, and install the Chrome extension – here.

Foe existing account holders the main changes educators should be aware are –

  • 45 minute video recording length
  • New Teams libraries
  • Ability to capture screen shots

The new Loom for Education accounts will continue to have

  • Unlimited videos
  • Unlimited Viewers
  • Calls-to-action functionality
  • Face, Cam and audio recording
  • View insights

Loom have also updated their branding, including the new Loombeam logo.  You may notice the change of symbol in your Chrome browser if you have installed the Loom extension.  More details about all the changes being made to Loom can be found – here.

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