If you try to log in with your new password and get an error screen, don’t panic. You just need to open a fresh browser window and try logging into Glow again.

If it still doesn’t work, close your internet browser completely, then  start again. Remember to be careful with your  typing 😀

If it STILL doesn’t work, contact the school and we’ll reset your password again. We can also help you check each stage to find out where the problem is.

 

Valid sign-in

You shouldn’t require any other passwords, but sometimes you will be asked for a valid sign-in address with this picture.

Don’t panic. The valid sign-in address is your Glow email address.

To make your Glow email address, just type your Glow username, and then add

@glow.sch.uk

So your Glow email address looks a lot like this

gw11claussanta@glow.sch.uk