If you try to log in with your new password and get an error screen, don’t panic. You just need to open a fresh browser window and try logging into Glow again.

If it still doesn’t work, close your internet browser completely, then  start again. Remember to be careful with your  typing

If it STILL doesn’t work, contact the school and we’ll reset your password again. We can also help you check each stage to find out where the problem is.

 

Valid sign-in

You shouldn’t require any other passwords, but sometimes you will be asked for a valid sign-in address with this picture.

Don’t panic. The valid sign-in address is your Glow email address.

To make your Glow email address, just type your Glow username, and then add

@glow.sch.uk

So your Glow email address looks a lot like this

gw11claussanta@glow.sch.uk