Dear parent / carer
From Monday 3rd March 2025 we are introducing a new Cashless Catering system in your child’s school.
Catering Services recognised that it was time to update their cashless payment system. They researched and engaged with companies to find a system that is straightforward and easy for you to use. They have also ensured that the system utilises the latest technology available.
The new ordering system will therefore make the process quicker for your child at lunchtime and by ordering in advance will help Catering Services reach climate change targets by reducing food waste.
All meals will be ordered by parents through ParentPay, using your existing Parentpay login.
The system will be easy to use. You will log in to ParentPay and select school meals. Then all you have to do is check the menus, select a meal for your child, then they collect it at lunchtime as normal.
ParentPay knows if your child qualifies for a free school meal so you can order with the knowledge that no payment is required. If your child pays for their school meal, you will have to make payment within 2 hours of the meal being ordered.
Meals must be ordered by 8am and can be ordered up to three weeks in advance.
You will be able to make your first meal bookings on ParentPay on the evening of Friday 28th February.
The link below will take you to an instructional video on how to book school meals.
Video – How to book a meal – ParentPay (wistia.com)
Additional allergen and dietary information:
The new system will also have improved allergy and dietary management, so you can be confident that special dietary requirements are observed. Make sure this information is up to date by contacting your school.
If you have provided current dietary information for your child, this will be updated on the new system and will block any meal choices that contain approved allergens.
The system is also a useful information tool for parents and carers in displaying allergen information linked to each online menu item this includes all information for pupils following religious and lifestyle diets.
