What is parentsportal.scot?
parentsportal.scot is a new digital service to help replace the traditional school bag run, by providing direct communication to parents through a growing suite of online services, including information about a child’s education and the ability to complete transactions such as applying for placement requests or paying for school meals. Further services are being developed and will be added in the future. parentsportal.scot has been built to provide convenience, enabling parents to access information, update details and transact at a time that suits them.
How does it work?
To login to parentsportal.scot you need a myaccount, a service which enables you to access a range of Scottish public services online using one username and password. If you already have a myaccount, you can sign straight into parentsportal.scot.
Once you have signed in to parentsportal.scot, you can then link your child to your account. After your child’s school approves the link, you will then be able to see information about your child and their school online. The school will update the calendar which can be accessed on parentsportal.scot. There will also be additional services you can access, which will grow over time. Eventually you will be able to complete the annual data check, pay for school meals, pay for school trips, book a parents’ night appointment online by signing in once to parentsportal.scot. Initially the services available will be limited.
How do I register for parentsportal.scot?
If you already have a myaccount, you can sign in using your existing details. If you do not have a myaccount, go to the parentsportal.scot homepage and click on register. When registering for a myaccount for the first time, please make sure you register using your own details and not using your child’s name.
After you complete the registration process, you’ll be sent a one time use password by email. You can update this to something memorable when you sign in to your account for the first time.
Registering for a myaccount takes around five minutes.
I’ve tried to link my child to myaccount, but I can’t get beyond step 1 – it says the data does not match – what do I do?
To ensure a secure link to a child’s data, the information you have in your myaccount must match the information held in the school system (SEEMiS). If the information does not match you will see a screen saying “Unfortunately, the details you provided did not match the data held in our records. Please check again that the details you entered were correct, if they were, please contact your child’s school to make sure the details held in the school system (SEEMiS) are correct to enable a secure link to be made.”
Examples why the link failed – your name or address appear differently in the school system; you have entered the incorrect details for your child – did you use a nickname? did you provide the correct address for your child? Did you enter the correct year stage for your child? (P = Primary / S = Secondary). Did you enter a middlename for your child that the school does not hold on their record?
If you are sure the information you have in your myaccount matches which is held in the school system about you, please contact your child’s school directly.
Email wlpuscps@westlothian.org.uk and the office team can have a look at error and get back to you with a solution.
