Exciting apprenticeship opportunity in the role of Customer Service Advisor in Hamilton is now open for applications at HSBC.

This programme will begin in October 2018.

Working as a Customer Service Advisor you will answer calls from our customers and take the hassle out of banking for them. Our customers call us for all sorts of reasons and tell us they want their requests dealing with speed, certainty and empathy, so these are key skills we look for. It could be anything from helping them pay everyday bills to saving for something special. Taking a genuine interest by building rapport and asking open questions is what our customers look for.

This is a full time role. Banking and Contact Centre experience are not essential. What we’re really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you!

As An Apprentice with HSBC:

·        You will work towards and complete a nationally recognised vocational qualification in Providing Financial Service (equivalent to NVQ Level 3)
·        You will achieve a Certificate in Retail Banking Conduct of Business (CertRBCB)
·        You will gain satisfaction and self-confidence from knowing your capabilities have been successful assessed against an established national framework
·        The professional qualifications behind the Apprenticeship Programme and the experience through the Customer Services role will provide you with a great opportunity to progress your career with us and explore development opportunities that are available to you.

For more information see Mrs McGhee