Dear Parent/Carer,

Glow and Microsoft Teams is running slow across Scotland today, as pupils all over try to gain access. These systems are not managed by the school, they are nationwide and therefore we all just need to be patient, the issues will resolve.

We know it is frustrating, but please don’t stress. Go a walk, do something offline, BBC Education TV or some PE with Joe and then come back to it later.

If you have an enquiry or an issue you need help with then please email enquiries@mossend.n-lanark.sch.uk or telephone, however we would ask that you do not repeatedly email or phone in the one day. This is new for us all and we are all trying our best, please be patient and kind as we also have children in front of us in the school building. Microsoft Teams is NOT the platform for parents/carers to communicate either with each other or the teacher, and remember that teachers have their own families too and do need to switch off from work (just like you), so please don’t expect replies at weekends and evenings.

We are having a WebEx meeting for parents/carers at 11am tomorrow, we would encourage you to join if you can, the link is below:
https://meet2.webex.com/meet2/j.php?MTID=m4cf1c4d70f97976ee22b217eeb1d7773

If you can’t make this meeting, but require support then please drop us an email and we will get back to you when we can.

Kind Regards,
Team Mossend