Duty of Candour Report

 In Scotland, all health and social care services are legally obligated to uphold a duty of candour. This means that when errors occur, those impacted are informed about what happened, receive an apology, and the organisations involved learn and improve their practices. A crucial aspect of this duty is the requirement to produce an annual report detailing the duty of candour within our services.

 Annual Report

 This short report describes how our care service has operated the duty of candour during the time between 1 April 2023 and 31 March 2024. We hope you find this report useful.

How many incidents happened to which the duty of candour applies?

In the last year, there have been no incidents to which the duty of candour applied.

Information about our policies and procedures

When an incident occurs that triggers the duty of candour, our staff report it to the Head of Centre, who is responsible for ensuring the duty of candour procedure is followed. The Head of Centre documents the incident and notifies the Care Inspectorate as required. Following an incident, the Head of centre and staff conduct a learning review to assess what happened and determine future improvements.

All new staff members receive training on the duty of candour during their induction. We understand that serious mistakes can be distressing for both staff and those who use our care services, including their families. To support our staff affected by a duty of candour incident, we offer occupational welfare support.

For parents and children impacted by a duty of candour incident, we have welfare support arrangements in place to provide the necessary assistance.

 

If you would like more information, please contact us by telephone on 0141 570 7550.