Category Archives: Uncategorized

Guidance for parents of students who use EAL: About the Scottish education system

The Bell foundation have released some information for parents to help with understanding the Scottish Education system – Primary and Secondary.  This has been translated into several other languages and may be a useful for new arrivals from other countries.

Translated copies available through the first link.

https://www.bell-foundation.org.uk/eal-programme/guidance/parental-involvement/guidance-for-parents-scottish-education-system/

https://www.bell-foundation.org.uk/app/uploads/2023/08/Guide-for-Parents-Primary-Schools-Scottish-Ed_English.pdf

https://www.bell-foundation.org.uk/app/uploads/2023/08/Guide-for-Parents-Secondary-Schools-Scottish-Ed_English.pdf

 

Barnardo’s Mental Health Support

As refugees come from countries in conflict you may be able to source support for students experiencing trauma related to these difficulties.  Barnardo’s applications can be made for local support or there are links to other supports for young people on this site, with specific links for students from Ukraine and Afghanistan.

Help for anyone fleeing the Ukrainian conflict | Barnardo’s (barnardos.org.uk)

Supporting your family in the UK | Afghan families (barnardos.org.uk)

NHS 24 Interactive Voice response available in 7 languages

The Interactive Voice Response (IVR) on our 111 service is now available in 7 languages: Arabic, Mandarin, Polish, Spanish, Romanian, Sorani and Ukrainian.

Our communication toolkit (attached) includes: text to use in any emails, articles or bulletins; multi-lingual WhatsApp messages, static images and an animated gif (these resources can be used on other social media channels); links to short multi-lingual animations; links to multi-lingual leaflets developed to help callers whose first language is not English access the 111 service.

You can also download sections of the toolkit  Feature Article WhatsApp Messages WhatsApp animated image (GIF) and multi-lingual animations on www.nhs24.scot

BSL users can communicate with our services via Contact Scotland BSL, and people with hearing and speech difficulties can use Relay UK (Previously Next Generation Text) to call our phone-based services.

If you have any questions about the multi-lingual IVR, or about any other NHS 24 services, do email the team at NHS24.EngagementTeam@nhs24.scot.nhs.uk.

NHS 24 Communication toolkit – muti-lingual IVR v1