NHS 24 Interactive Voice response available in 7 languages

The Interactive Voice Response (IVR) on our 111 service is now available in 7 languages: Arabic, Mandarin, Polish, Spanish, Romanian, Sorani and Ukrainian.

Our communication toolkit (attached) includes: text to use in any emails, articles or bulletins; multi-lingual WhatsApp messages, static images and an animated gif (these resources can be used on other social media channels); links to short multi-lingual animations; links to multi-lingual leaflets developed to help callers whose first language is not English access the 111 service.

You can also download sections of the toolkit  Feature Article WhatsApp Messages WhatsApp animated image (GIF) and multi-lingual animations on www.nhs24.scot

BSL users can communicate with our services via Contact Scotland BSL, and people with hearing and speech difficulties can use Relay UK (Previously Next Generation Text) to call our phone-based services.

If you have any questions about the multi-lingual IVR, or about any other NHS 24 services, do email the team at NHS24.EngagementTeam@nhs24.scot.nhs.uk.

NHS 24 Communication toolkit – muti-lingual IVR v1


Ukrainian Resources

We would like to welcome all our new Ukrainian families to Perth and Kinross and hope that our Padlet of resources will be of some support to families,  schools and students.  It is a collection of links to things like Ukrainian online school, Ukrainian school textbooks all downloadable, translated resources, trauma support, support links to Perth Council and classroom resources like language mats and communication fans.

Ukrainian Resources

Ukrainian Resources Padlet with links to support materials and information
Ukrainian Resources

Keep an eye on our twitter page too for more links from us and other authorities @PKCEALService

PKC EAL Service Twitter Page

Scotland’s Census – Support





Scotland’s Census is almost upon us and many people will have started receiving information about it in the mail over the last few days.

It is important that all  communities  are aware of the census and what it entails.

A picture of the timeline of the key dates surrounding the census is attached  and below you will also find:

A short You Tube film showing how to complete the census paper work https://www.youtube.com/watch?v=z8e_Kza2XpM

Scottish Government links to translated materials  around the census Scotland’s Census 2022: translated marketing campaign summary | Scotland’s Census (scotlandscensus.gov.uk)

Learn Polish through Art – Online Exhibition Launch

Event Date: 03/02/2022 14:00 – 15:00

Thank you to SCILT for posting this – Link below

Would you like to know more about a multilingual approach to language learning and how art can act as a vehicle to explore this? Well, we have exciting news to share with you on this subject.

During the last few months, SCILT, in collaboration with Bilingualism Matters, has been working with teachers in mainstream primary schools and Polish complementary schools to investigate a multilingual approach to language learning through the medium of art. This has included exploring a variety of activities to support this such as language portraits, zines, multilingual comic strips and Chagallian idioms. Teachers from the participating schools have been implementing this approach with their pupils through various art activities that exemplify multilingualism as an approach.

Following on from this, we are delighted to announce that the pupils’ work will be featured in an online exhibition which will launch during Languages Week Scotland. You will have the opportunity to hear from pupils, teachers and partners who have participated in this project, in addition to viewing the pupils’ creativity and their artwork.

We very much hope you can join us to celebrate this exciting and innovative approach to language learning.

The event is suitable for practitioners in all sectors, EAL teachers, language leads, development officers and student teachers. Attendance at the event is free of charge and will be hosted on the MS Teams platform.

Register via the link above by Tuesday 1 February.


Polish through Art – Online Exhibition Launch > SCILT

Resources for Refugees

The following website has some useful key words and phrases to support EAL families in the UK as well as an excellent spreadsheet of resource links.   These cover a number of languages and include support materials and websites for Refugees.


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