According to the BBC, some big firms (e.g. Tesco) have halted on-line ordering in Scotland because they cannot guarantee delivery before Christmas. Some others (e.g. M&S) have cancelled home delivery. Boots have suspended their next day service. What are their customers’ alternatives for Christmas shopping? Who will benefit? Who may take advantage? Note that these are major decisions by the retailers who anticipated high sales. Who made the decision to halt on-line ordering?