Positive and open relationships are important and key to us as a school and nursery class. We are always keen to ensure that parents are aware of how we would prefer to handle situations when things maybe haven’t gone as any of us would have liked.

Our initial hope is that we can resolve matters swiftly and informally.

First Point of Contact

In the first instance, and where appropriate, we would ask that you contact the member of staff concerned (Class Teacher).

Second Instance

However, there may be occasions when the matter needs to be drawn to the attention of Mr. Thomson, Principal Teacher, Staci, Nursery Depute Head of Establishment, or Mrs. Wilson (Depute Head Teacher).

Please get in touch with them via the

or office@kingsoakprimary.inverclyde.sch.uk

Third Instance

If you remain dissatisfied, please get in touch with Kirstin Glancy directly via the main office. (Email listed above)

I would hope that we would be able to resolve any concerns or complaints at King’s Oak Primary School and nursery Class level, however if not, please refer to the council complaints process and contact Education Headquarters : admin.educationhq@inverclyde.gov.uk : How to make a complaint – Inverclyde Council