Complaints, Comments, and Suggestions Procedures

We are keen that you should be completely satisfied about your child’s education and we encourage  feedback from parents and pupils.  We are, therefore, interested in feedback of all kinds, whether it be compliments,  suggestions or complaints.  If you have a complaint about the school, please let us know.  It is better that these things are shared openly and resolved fairly rather than being allowed to damage the relationship between the family and the school.  There will be no negative consequences arising from making a complaint and we will deal with the issue as confidentially as possible.  If we have made a mistake we will apologise quickly and clearly and try to put things right.

 There are some things which you should take note of in relation to making a complaint:

 ¨ please make any complaints initially to the Head Teacher.  This makes sure that the school knows what is going on and has an opportunity to respond and resolve the issue.

¨ If you are unhappy with the service or with our response then you will have the right to take the matter further.  You can put your complaint in writing or fill in a complaint form. Completed forms should be sent to:

Director of Education and Children’s Services,

Comhairle nan Eilean Siar,

Sandwick Road,


Isle of Lewis,

HS1 2BW.

 Further information on the Council’s complaints procedure and on making a complaint can be found at:

 where an online Complaints Form is also located.

 ¨ If you are still unhappy after further investigation and reply you can take the matter up with the Scottish Public Services Ombudsman.  The reply will include the contact details.

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