Author: Mr CC

The Visual Impairment (VI) Team is managed by Louise Bain, and is part of the wider East Ayrshire Support Team (EAST).

The VI Team have three qualified VI teachers – Jacqueline Hume, Mhairi Iles and Carol Rome.

The V.I. Team:

· Carry out Functional Visual Assessments of pupils who have been referred to them

· Provide advice and useful strategies to school staff

· Liaise with eye clinic and school staff

· Monitor pupils’ vision on an annual basis if required.

Referrals can be made using a Request For Assistance form by emailing the EAST manager:

catherine.rodger1@eastayrshire.org.uk

Comments

We are an open and reflective school, and we value feedback and suggestions.  Please give us a call, email or send a message on Learning Journals.

You can also make an appointment to meet you with child’s teacher, via the school office.

Complaints

Through our Open Door Policy and two-way communication, we strive to get things right first time.  However, from time-to-time, things can go wrong.  Usually the first port of call is your child’s class teacher who can be contacted by phone via the school office or on Learning Journals.

For any formal complaints, please contact the Head or Depute Head Teacher.  In some cases, this may mean that the Head or Depute Head Teacher deals with the totality of a complaint raised, or the issue will be delegated to another staff member.  We will always outline potential turnaround times and will communicate next steps as soon as possible.

If you do not believe that the matter has been addressed, you should notify Mrs Smallwood.

On rare occasions, you may feel it necessary to escalate a complaint to local authority level.  You can do so here.

Compliments

We know that our staff try to do their very best for all of our pupils and families and some of them always go the extra mile.  We feel it is important to those members of staff, who have done a good job, that they receive positive feedback.

If you would like to compliment a member of staff or a team, you can email, or phone us.  We will make sure that the individual and their manager gets to hear about it.