Blackness Primary, ICT Blog

Blackness PS – Covid Parent Survival Kit

Aaarrghh! Glow’s not Working! Teams is Driving me Nuts!


A common complaint, especially under the present circumstances, is that Glow or Teams is not working and leaving us about to throw devices out the windows. Please don’t 😉 Read the information below first, take a deep breath… and relax. It’s just as nervous as you are, be kind…


The whole Glow system is under a lot of strain, dealing with a lot more traffic than it was originally designed for, but is doing quite well all things considered. We have noticed there are particular times that it creaks and strains over the last wee while. In particular, Sunday nights and Monday mornings are difficult for Teams (like most of us) with teachers and other members of staff uploading videos/work for the week. Videos in particular are bulky file, hogging bandwidth and generally slowing things down.


First and foremost, use the Teams app where possible. Whether this is on a tablet, PC, laptop or phone it is far more reliable than using the tool within Glow itself.  Also,  if you are having issues on these days in particular, you could shift the working week for your pupil slightly, by doing a little bit more on the Tuesday/Wednesday and missing Monday out as a workday.


There is also another solution if you are having issues both in the desktop app and online. If you are in the files section of Teams, there is an option to open the file browser in SharePoint. This is the piece of software that handles the actual files. Bear with me on this, I do like a bit of an analogy…


Think of it like a car. Teams is the body of the car. It generally looks a bit nicer, makes the car easier to handle and allows you to see extra information like indicators, full levels, rear view mirrors etc. And definitely couldn’t run without the rest of the car!


SharePoint is the wheelbase and engine and fuel tank. It is the heart of the car where the main components sit. It doesn’t look bonny, but it works. It also is much lighter without all the fancy gubbins that go with the streamlined, sleek body (Teams). SharePoint is the underlying software that deals with holding the files.


Accessing the SharePoint version can be done by going into the Desktop App or Online App in Glow itself, navigating to the files section and clicking on the option that says, “Open in SharePoint”. This is sometimes visible, but sometimes you need to click on the ellipsis (the three dots) to the right of where it says “download”, “Add Cloud Storage” etc. This will open a more basic view of all the files but make it easier to access if Teams is glitching.


Hope this helps,


Mr C

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