THE COMPLAINTS PROCEDURE

Parents should contact the school immediately they have a cause for concern. It is our wish to deal with all matters as early as possible preventing them from growing into significant concerns. Please contact your child’s class teacher in the first instance or if you would prefer to discuss the issue with a member of the management team, please contact the following staff members:

Nursery and P1 – Mrs Landsburgh (Acting Deputy Headteacher): 

p.landsburgh@angusschools.org.uk

P2-P4 – Mrs Oldham (Principal Teacher):

m.oldham@angusschools.org.uk

P5-P7 – Mrs Smith (Acting Principal Teacher):

s.smith9@angusschools.org.uk

Headteacher – Mrs Will

l.will@angusschools.org.uk

If you would like to make an appointment to speak to a member of staff please phone the school office on

01382- 536633

The staff will listen to your concern and agree a way forward with you to ensure all matters have been resolved satisfactorily.

The link below outlines Angus Council’s customer care guidelines.

https://www.angus.gov.uk/council_and_democracy/complaints_and_comments/our_customer_care_standards

 

Many thanks.