Comments/Suggestions/Complaints Procedure

The nursery aims to involve parents in the improvement of the service. We will do this by giving you the opportunity to give us your feedback. This will be taken into account when making improvements to the service we provide. If you have any comments, suggestions or complaints please speak to a staff member email or note your ideas on paper/book provided and leave in box.

All communications will be dealt with on a daily basis by nursery staff.

Should there be a need for further action nursery staff will contact parent/carer. DHT (Mrs Estebanez) will be advised.

In the event of an issue being unresolved Nursery staff will inform the DHT who will arrange a meeting with parent/carer. The Head Teacher (Mrs Verdot) will be advised at this stage and will intervene as required.

All suggestions/complaints and action taken will be recorded.

Parents can contact Mrs Verdot directly. Fairview@pkc.gov.uk

 Care Inspectorate Complaints Procedure

The Care Commission considers that a robust and accessible complaints procedure is an essential part of its duties. If you wish to contact them with any issues concerning you about our services Please write to:

Care Inspectorate

Compass House

11 Riverside House

Dundee

DD1 4NY

Tel; 01382 207100

Fax; 01382 207289

Lo-call: Tel: 0845 600 9527

E-mail: enquiries@carecommission.com

www.carecommission.com

A copy of the Care Commission complaints procedure can be found on the Nursery notice board.