ALL IT ORDERS SHOULD BE PLACED THROUGH THE IT SERVICES CUSTOMER PORTAL EXCEPT FOR INTERACTIVE PANELS
T: 01294 324290
DISPOSAL FORM
When purchasing new devices, it is important to dispose of old devices to free up space in your school. Old, unsupported devices impact negatively on your network and affect performance of other newer devices.
Disposal forms should be logged as a job request on the IT portal. IT Services will arrange an uplift from Retek, our approved company.
Computer Doctor Services for repairs to laptops and iPads.
LAPTOPS AND IPADS
HP is currently the supplier who holds the contract for laptops with Scottish schools, while XMA are the provider of iPads.
If you are purchasing iPads, please stipulate teacher or pupil iPad in the order as they are set up slightly differently. Please also remember that there is a revenue charge each year for the Airwatch licence for each iPad. The current cost is approximately £10 per iPad per annum.
Prices for laptop and iPad charging carts are available from IT Services and should be ordered through them too
PRINTERS
Schools requiring additional printers should note that IT Services only support RICOH printers. Other makes cannot be supported and will not be added to the schools network. Please contact the IT Support desk for assistance on 01294 324290
INTERACTIVE WHITEBOARDS
We no longer have central support for interactive whiteboards. Schools should contact SSUK in the first instance to arrange for repairs on 01418104111
The cost effectiveness of repairs should be taken into consideration before approving a repair. AVMI are currently our approved supplier of Promethean panels.
Please contact John McAleenan at John.McAleenan@avmi.com to arrange a visit for the old style boards or e-mail scotland.enquiries@avmi.com for faults with the new Promethean ActivPanels.
