ALL IT ORDERS SHOULD BE PLACED THROUGH THE IT SERVICES CUSTOMER PORTAL EXCEPT FOR INTERACTIVE PANELS
T: 01294 324290
DISPOSAL FORM
When purchasing new devices, it is important to dispose of old devices to free up space in your school. Old, unsupported devices impact negatively on your network and affect performance of other newer devices.
Disposal forms should be logged as a job request on the IT portal. IT Services will arrange an uplift from Retek, our approved company.
REPAIRS TO IPADS AND OTHER DIGITAL DEVICES
Our contract for repairs is with CCUS in Saltcoats.
Information available at this link:
Digital-Device-Repair-Service-How-to-use-guide (0521 update)
LAPTOPS AND IPADS
HP is currently the supplier who holds the contract for laptops with Scottish schools, while XMA are the provider of iPads.
If you are purchasing iPads, please stipulate teacher or pupil iPad in the order as they are set up slightly differently.
Prices for laptop and iPad charging carts are available from IT Services and should be ordered through them too
PRINTERS
Schools requiring additional printers should note that IT Services only support RICOH printers. Other makes cannot be supported and will not be added to the schools network. Please contact the IT Support desk for assistance on 01294 324290
INTERACTIVE PANELS
We do not have central support for interactive panels.
Please e-mail helpdesk.scotland@kinly.com for faults with Promethean ActivPanels.
The cost effectiveness of repairs should be taken into consideration before approving a repair. Kinly (formerly AVMI) are currently our approved supplier of Promethean panels.
