Category: Alerts

Microsoft Apps on Android Devices

We have had a few users reporting issues accessing Microsoft apps on their Android devices.  This is an issue which does not just effect Glow users, so RM Unify have escalated the issue to Microsoft.

The current advice for users who are unable to access application like Teams or Outlook via their Android tablets or mobiles is to fully log out of the app and the account on your device, you may need to do this in the device settings rather than the app settings.  After logging out fully delete the application and then reinstall it, before logging back in with your full Glow email address as your Microsoft account username.

  • If you can access the app sign out and close down the app on your device
  • If you are unable to access the menu to sign out inside the app you may may need to do this in your device settings, but make sure you have closed the app down.
  • In the device settings locate the App settings
  • Scroll through the list of apps on the device to find the correct one and click to open the details.
  • Click on the Storage option
  • Click to clear the data and cache
  • Uninstall the app from your device and reinstall the latest version of the app from the Play store
  • When logging in use you Glow Microsoft account username (full Glow email address)

If you have any issues logging out of the application fully please consult your devices manufacturer’s guide on how to do this on your device model.

 

ALERT – Phishing email targeting teachers and education staff

There have been reports by a number of teachers and education staff in local authorities across Scotland that they have been receiving phishing emails which appear to have come from their Head Teacher’s personal or school email account.
The fake email requests that the recipient purchase Amazon vouchers on behalf of the Head Teacher as a gift for staff due to their hard work during lock-down and that the voucher details are then sent to the Head Teacher’s personal account as they are having issues with their corporate or Glow email account.

These emails are a scam!  Please do not purchase any vouchers.  Delete the email and inform your Head Teacher if you receive one.

Citizens Advice have reported that 36% of  British adults have been the target of a scam since lockdown began, and phishing is just one method being used.  For more details on how you can protect yourself against scams visit Take Five To Stop Fraud and remember their top five tips –

    1. Never disclose security details, such as your PIN or full banking password
    2. Don’t assume an email, text or phone call is authentic
    3. Don’t be rushed – a genuine organisation won’t mind waiting
    4. Listen to your instincts – you know if something doesn’t feel right
    5. Stay in control – don’t panic and make a decision you’ll regret

For more information on staying online check out our Internet Safety Page – click here.

 

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