ICT staff have been busy over the Summer Holidays carrying out work agreed with schools to help improve the IT provision for the 2019/20 school year. The following is a high level summary of just some of the work carried out.
Service Desk Calls:-
ICT closed 853 Service desk calls for the schools estate during the holiday period. 99% of these calls were closed within SLA (Service Level Agreement) Any new faults or requests can be logged via the online portal on the following link. http://ictservicedesk.moray.gov.uk:8080/SunriseLive/web/SContacts/
New PC / Laptop Allocation:-
ICT have installed and rolled out over 300 Windows 10 Laptops / PCs as part of this years refresh. The remaining units will be rolled out as soon as they can be scheduled with the schools.
Interactive Boards:-
ICT have worked along with schools and arranged for the installation of nearly 60% of this years 115 Interactive Panels to be carried out during the summer holidays. This means that many schools are now returning to new Interactive Boards in their classrooms. The remaining units will be scheduled with the schools as soon as possible.
User Administration:-
950 new Primary pupils have been added to the Education Computer system as they join schools around Moray. ICT have also transitioned 1024 pupils between schools to ensure the accounts are ready in the correct location for the start of the new year. ICT would like to thank all staff that provided the necessary pupil / location information to allow this to happen. There have also been 37 NQT accounts created in readiness for the new teaching year.
