Month: June 2018

If you are having issues with your ICT equipment, ICT are keen to hear about it so that they can resolve the problems. To make sure this happens please make sure a call is logged with your schools ICT Contact. If there is no call logged on the ICT Service Desk then ICT are unlikely to know about the problem and it will therefore continue.

But I tell the engineer when he is in the school!

Unfortunately ICT deal with around 2500 calls per month, and to ensure they are all dealt with in line with the Service Level Agreements, Engineers can only work on calls that have already been logged. ICT are currently working on a new service desk which will make call logging easier as well as making it easier to see how your call is progressing

The previous posts below may also answer some of your other questions with regards to the service you receive from ICT and how you can make sure you get the best service possible.

What if you have a call number and it is not being resolved?

What can I do if I am not happy about my ICT Support?

But my call has taken ages!

When will my call be done?

It may not seem like it but all schools in Moray receive exactly the same allocation based on the following calculation process. (When the term PC is used in this post it also equates to a Laptop or two netbooks)

1. The calculation each year starts with the Schools pupil roll, as agreed with Education. From that we use a ratio of 1PC to 6Students in Primary schools and 1PC to 4Students in Secondary schools. This gives us the core number of modern PCs that you should have available in your school.
2. Only PCs that are under 5 years old count towards this ratio so the next step is to find out how many PCs in your school will become over 5 years old this year which we then subtract from your current modern PC total.
3. We then allocate enough PCs to bring your current modern PC numbers up to the correct ratio, or an equal percentage of the ratio across all schools if the budget does not allow us to hit 100% of target.

Why does my school seem to have loads of OLD PCs and Netbooks?

When PCs get to 5 years old some schools still feel they can make use of them. It has been agreed that schools can keep these until they are no longer useful or fail to help schools grow their PC estate. This is on the understanding that as they are not supported by ICT when they are over 5 years old and if they fail they will be removed. It may be that your school has more of these than other schools but you will already have received replacements for them.

But we still don’t have enough PCs!

The Council and ICT have agreed to fund a core provision of equipment for all schools to ensure that every school has an equitable share of the resource available. Schools then have the opportunity to purchase additional equipment as they require it.

Currently the ratio of devices across Moray (Including PCs older than 5 years still in use) is nearly 1PC to 2 Pupils and this does not include tablet devices.