Many Schools experienced mixed issues relating to some, or all of, the following:- email, Wi-Fi, Printing and using the internet. This led to a great deal of frustration within the classrooms first thing on a Monday morning.
Because of the mixed nature of the issues being reported it was difficult to pinpoint the exact problem. However after investigation it was found that there was a failure with one of the Education core servers, Myschool01 which hosts:
PCounter:- Which was leading to the printing issues,
Radius Authentication Services:– Which secures the Wi-Fi network to authorised users and devices only.
Once this was discovered the problem was resolved within 30 minutes.
The email issues were unrelated but was also resolved at the same time.
If anyone is still experiencing problems please restart your machine as this will re-authenticate you. If you are still experiencing problems after this please raise a call via the online form.
ICT apologise for any disruption this outage may have caused.
Good afternoon, I have 7 teachers within the school all logged on on a temporary profile and the head teacher is still unable to access her emails
Hi Tina,
I have updated the post with the following information which was on the intranet.
If anyone is still experiencing problems please restart your machine as this will re-authenticate you. If you are still experiencing problems after this please raise a call via the online form.
Thanks David