Month: August 2019

Dear Colleagues, 

The way that Windows 10 printers are selected is slightly different from Windows 7. Users must always check that the correct printer has been selected before they print in Windows 10 to ensure that the print is sent to the correct printer. When users wish to print they should select a printer from the drop down list which will only show the printers in your school.

Some staff have placed a poster in their room with the printer ID that should normally be selected for that room. If you are unsure from the names of the printer in the dropdown list where it is, then hover over the name of the printer and a description will appear that will include the location.

Unfortunately these changes have been forced upon us by the way that Windows 10 handles printing on a network and we are aware that there is likely to be some teething problems with this change in process and we ask schools to continue working with us.

 

ICT staff have been busy over the Summer Holidays carrying out work agreed with schools to help improve the IT provision for the 2019/20 school year. The following is a high level summary of just some of the work carried out.

Service Desk Calls:-

ICT closed 853 Service desk calls for the schools estate during the holiday period. 99% of these calls were closed within SLA (Service Level Agreement) Any new faults or requests can be logged via the online portal on the following link. http://ictservicedesk.moray.gov.uk:8080/SunriseLive/web/SContacts/

New PC / Laptop Allocation:-

ICT have installed and rolled out over 300 Windows 10 Laptops / PCs as part of this years refresh. The remaining units will be rolled out as soon as they can be scheduled with the schools.

Interactive Boards:-

ICT have worked along with schools and arranged for the installation of nearly 60% of this years 115 Interactive Panels to be carried out during the summer holidays. This means that many schools are now returning to new Interactive Boards in their classrooms. The remaining units will be scheduled with the schools as soon as possible.

User Administration:-

950 new Primary pupils have been added to the Education Computer system as they join schools around Moray. ICT have also transitioned 1024 pupils between schools to ensure the accounts are ready in the correct location for the start of the new year. ICT would like to thank all staff that provided the necessary pupil / location information to allow this to happen. There have also been 37 NQT accounts created in readiness for the new teaching year.

As many of the PCs in the schools estate will not have been switched on over the summer break they will not have received their Microsoft Security Updates. These updates will be installed when they are first turned on, and as such there is a likelihood that several thousand devices will be updating over the first week of the school term. This will affect the speed of the PCs and the network until all PCs in the estate are once again up to date. Unfortunately these updates are required to ensure that the Education network remains secure and we ask that you bear with us until the updates complete.

Should you require any further information please do not hesitate to contact the ICT Service Desk.