Communicate: unwanted contact

Unwelcome friend/follow requests or messages (20%) and unwanted sexual messages (8%) account for 28% of the potential risks encountered by UK internet users aged 13+ (Ofcom, 2022). Understanding how the platform works can help children and young people reduce the likelihood of this potential risk by managing who can and cannot contact them.

 

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cyber toolkit communicate

Internet safety risks and considerations

Access

In order to communicate with others online, learners usually need access to:

  • an internet-enabled device
  • apps to communicate – this may include the device’s own messaging, calls or video calls (FaceTime) apps, as well as the most common additional messaging apps WhatsApp and Snapchat
  • someone else to communicate with

When supporting learners with this area, it is important to consider who controls their access to these opportunities and resources:

  • Is there a risk of this occurring in school?
  • How is that enabled?
  • Are there steps that could be taken to reduce the risk of this?

If it is an out-of-school risk:

  • How can the school support with this?
  • Is support required for families or learners?
  • Who can support with this: Community Learning and Development or Police Scotland?
Potential risks

Being more cyber resilient reduces the risk of internet safety issues arising. We all want the internet to be a more welcoming space for children and young people and that is why we promote this positive message of safe, smart and kind.

Topics to explore with learners might include are:

  • the people they communicate with – groups or individually
  • the platforms they communicate on – impact of device or context
  • types of content they might share – risk of inappropriate content
  • the risks of sharing created content
  • the law about online communications – Communications Act 2003
  • the potential risks, and associated harms, the same for everyone – why are they different, and why does this matter?

Cyber resilience guidance

Devices

The first potential vulnerability when communicating online is the device not being securely setup.

Check with learners that they have taken these steps to reduce the risk of someone accessing and communicating with their device without permission:

  • a screenlock that requires a passcode or biometric (face or fingerprint) to log in to stop unauthorised access (hacking)
  • apple devices have a content filter, called communication safety in Messages, in their ‘screen time’ settings that blocks potentially nude content from children’s phones
Accounts

Another potential vulnerability when communicating online is that accounts on the device or online platform not being secure enough and allowing others to use their device or contact them.

Check with learners that they have taken these steps on their apps to reduce the risk unwanted contact:

  • they use device or platform security features, inlcuding password, biometrics or 2FA to ensure only they can access it
  • they know how to use the settings and security features to set the platform up to only share information they are willing to share – this can reduce their ‘visibility’ and potentially reduce the chances of unwanted contact
  • they can use the settings and security settings to control who is able to contact them, see/reply to their posts or direct message them on the platform

 

Whatsapp 
Safety and security features

How to block and report contacts

How to change group privacy settings

How to change your privacy settings

Snapchat

How To Report A Snap

Snapchat Reporting Quick Guide

Reporting on Snapchat – Safety Snapshot video

How do I change my privacy settings on Snapchat?

How to Remove a Friend

FaceTime

Block unwanted callers in FaceTime on iPhone

Report and support

When using devices or online platforms to create communicate, learners should understand that online platforms and services, including apps, carry greater risk of being shared without permission as the messages and content on these is almost always stored on their server, which is the company’s computer, and not the child or young person’s device. 

Should created content ever be shared with, or without, permission then learners should have the knowledge, skills and support to report and recover from the potential risks associated with this:

ANY communication that contains content that depicts child sexual abuse MUST be reported to the police or CEOP

Whatsapp 
How to block and report contacts

Snapchat

How To Report A Snap
Snapchat Reporting Quick Guide

Reporting on Snapchat – Safety Snapshot video

FaceTime

Block unwanted callers in FaceTime on iPhone

Adults can report concerns about unwanted contact to NSPCC

Children and young people can report concerns about unwanted contact to Childline