Hello everyone, and welcome to our digital learning hub designed to support both pupils and teachers in navigating the world of iPads in education. Whether you’re a seasoned tech-savvy learner or just getting started, this blog is your go-to resource for all things digital learning.

🔍 Navigate with Ease:

First things first, let’s talk navigation. We’ve designed our blog to be user-friendly, just like navigating through the apps on your iPad. Simply use the menu bar at the top of the page to find exactly what you’re looking for. Whether it’s troubleshooting tips, helpful tutorials, or the latest digital learning resources, it’s all just a click away.

♿ Supporting Additional Needs:

We believe in inclusive education, which is why we’ve made sure to include support for pupils with additional needs. If you’re a pupil requiring extra assistance, head over to the Accessibility tab in the menu bar. Here, you’ll find a range of features and tools tailored to support your learning journey, ensuring that everyone has equal access to digital education.

🎓 Primary and Secondary Support:

We understand that learning needs vary across different age groups, which is why we’ve organised our support videos into primary and secondary contexts. Whether you’re in primary school or navigating the challenges of secondary education, we’ve got you covered. From basic iPad skills to advanced digital literacy, our videos are designed to meet you where you’re at and help you excel.

In conclusion, our troubleshooting blog is here to make your digital learning experience smooth, accessible, and enjoyable. So, whether you’re a pupil, teacher, or parent, dive in, explore, and make the most of the digital tools at your fingertips. Together, let’s embrace the future of education with iPads!

Happy learning!

As we move into a new term it is important to make sure that we know how to get ourselves back up and running when it comes to iPad issues. The most common issues and solutions can be found on the pages above. Sometimes it is just as simple as turning your iPad off and on again! Here are some handy troubleshooting tips that may come in useful over time.

Proxy, Proxy, Proxy!

9/10 times all issues with the iPads relate to a proxy issue. If you can’t upload files on Showbie or you can’t access sites on Safari, it mostly comes down to the proxy settings. Turn your iPad off and on, reconnect to your WiFi then try and access Google via Safari. Your proxy pop-up should then appear. Make sure you enter your AD Username and password carefully. For more help click or tap here

Software Update

Some issues such as apps crashing unexpectedly or your iPad charging slowly can be resolved by a simple software update. You need to make sure your iPad has more than 50% charge and is connected to the internet for the update to install. If you have automatic software updates turned on, charge your iPad overnight and it will update itself! Follow the advice on Software Updates from Apple by clicking or tapping here.

Incorrect Passwords

The third and final most common issue is that pupils forget their passwords or their passwords expire.  All staff have the capabilities to reset pupil passwords for school computers, Apple IDs and Glow accounts. Have a look at our ‘Password Reset’ page for more info

Hello and welcome to the Hyndland Secondary’s very own Digital Support Hub!

 

Use the pages above to get support with your iPad from Proxy Pop ups to Passcode resets this site will help you get your iPad back up and running so you can get back to learning.