Customer Care
The Education complaints system is operated by Customer Care. Customer Care provides a focus for the handling of complaints and people who contact Customer Care will have access to responsive and accountable services.
Customer Care will ensure that:
i)  individuals wishing to make a complaint know the procedure
ii) complaints receive a response within a reasonable time, courteously and efficiently
iii)  users are satisfied that their complaint has been taken seriously and properly dealt with
iv) where complaints are found to be justified, EducationCustomer Care

Click here for a link to the Customer Care Booklet